InDesign 16.2.1 macOS GPU problems

Explorer ,
May 11, 2021 May 11, 2021

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Coming from InDesign 16.1, since updating to 16.2.1 this morning the GPU document view renders 3/4 of the document window black and displays an disorted view of the pages.

 

I’m using a MacBook Pro Retina 2017 with macOS 11.3.1. Already tried the usual troubleshooting steps, like disable GPU switching, SMC und PRAM reset.

 

It is usable in CPU-mode, but not in GPU-mode. Other Applications like the current version of PhotoShop are performing GPU intensive tasks without any problems.

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Bug, Performance

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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I'm using a MacBook Pro 2016 with macOS 11.3.1. I run with GPU turned on all the time, and have not experienced the same GPU as you can see before. It may be the GPU on your MacBook Pro, or it could be something else.

 

Screen Shot 2021-05-11 at 3.25.54 PM.png

I'd post a bug report in the InDesign UserVoice forum with as many details as possible so the engineers can try to track your problem down:

 

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

 

 

 

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Explorer ,
May 12, 2021 May 12, 2021

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Thank you for your response.

I don’t think that the problem is my system/GPU, because I can use GPU intensive functions in PhotoShop without any problem.

I’ll visit InDesign UserVoice forum later today. 

Best, Guido

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi Guido,

 

Sorry to hear about your experience. Do you see this behavior with a specific file? Would it be possible for you to share screenshots for better understanding?

We'll be happy to help. Just need more information.

 

Regards,

Ashutosh

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Explorer ,
May 11, 2021 May 11, 2021

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Thank you for your response.

This doesn’t happen with specific files. Either new or old the GPU mode stays the same.

I’m working with a NEC SpectraView Reference 272w attached to my mac, setting the external display as primary display. The MacBook Pro serves as secondary display. In system settings > battery > automatic switching of graphic modes is off.

Best, Guido

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Explorer ,
May 12, 2021 May 12, 2021

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I'm having the same issue since updating InDesign this morning. See screenshot.

 

15" MacBook Pro mid-2015 with 16GB RAM connected to an Apple Thunderbolt display and running MacOS 10.14.6

 

The issue goes away if I switch off GPU Performance in preferences… 

 

ind.png

 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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GPU performance has been troublesome for years. Turning it off is and has been troubleshooting tip number one.

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Explorer ,
May 12, 2021 May 12, 2021

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I’m an InDesign user since version 1 and have never had trouble with GPU performance since it was introduced. This is the first time.

GPU mode is so convenient and I’m used to using it so much that working in CPU mode makes me 10–15% slower.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi,

We are trying to isolate this issue. Can you please add your observation for following conditions.

1) When you switch ON application frame. Are you still observing the issue ?

2) If you remove your external monitor , issue is reproducible ?

 

This will really help us in narrowing the possible issue.

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Explorer ,
May 12, 2021 May 12, 2021

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I’m working with application frame switched off. My dual monitor setup provides enough room for the document window and the palettes.

But, switching application frame on restores the correct display. I can scroll, zoom … and work! Even after switching application frame off the document displays correct. Only after quit and reopen the issue returns.

Removing the external monitor the issue doesn’t show up. Either with or without application frame enabled.

 

Hope this helps

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New Here ,
May 12, 2021 May 12, 2021

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It's the same behavior in my setup. switching application frame to ON results in a correct display. Removing the external Monitor doesn't make a difference.

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Explorer ,
May 12, 2021 May 12, 2021

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Hi Sumit_Garg,

 

Thanks for your questions.

 

I never use Application Frame on any Adobe apps - it's the first thing I switch off when installing a new Adobe app! But I have switched it ON and back OFF again, just to test, and it displays the document correctly while it is open - but closing and opening the file again results in the incorrect display as previous. 

 

If I remove the external monitor, then yes, the document displays correctly on the MacBookPro screen. Similarly, if I close the MacBookPro (Shutting down the laptop screen) the document also dispalys correctly. 

 

So it seems there is an issue with running a mixture of retina and non-retina screens…?

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New Here ,
Jun 14, 2021 Jun 14, 2021

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I have the same issue. My document renders like snow, or a TV tha is not tuned in, as in the olden days.

 

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