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(18 july 2021)
I'm using InDesign 16.3 and MacOS Big Sur. Both, command+N, command+O doesn't work.
Does anyone know a solution to solve this problem?
Hallo Eugene
i have created another account. Big Sur isn't the problem. Cmd+N and Cmd+O work well!
in the original Account:
to reset preferente pressing shift+controle+option+command didn't work
These steps solved the problem:
logged out
deleted preferences by hand (folder)
Starter InDesign and logged in
Indesign rebuild automaticly
problemen solved
thanx to all for helping
kind regards
Marc
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I'd like to help you, but I can't seem to find the download link for 16.3. 😞
If I can get my hands on it, I'll try to respond.
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16.3 is a rolling update. Only certain countries are receiving it now. It's not available in the US, so I can't help, sorry.
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Thanx anyway!
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Most of the time resetting your indesign preferences fixes most issues like this.
While launching indesign
(Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
It also could be a shortcut conflict.
https://support.apple.com/en-au/guide/mac-help/mchlp2864/11.0/mac/11.0
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Resetting preferences or clean install, both doesn't resolve the problem.
Its not a shortcut conflict either...
(maybe the combination of big sur and adobe is the problem?)
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If it was the forum would be flooded.
Can you create a new account on your Mac and login there and see if the problem persists.
It's only a troubleshooting step.
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Hallo Eugene
i have created another account. Big Sur isn't the problem. Cmd+N and Cmd+O work well!
in the original Account:
to reset preferente pressing shift+controle+option+command didn't work
These steps solved the problem:
logged out
deleted preferences by hand (folder)
Starter InDesign and logged in
Indesign rebuild automaticly
problemen solved
thanx to all for helping
kind regards
Marc
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See further in post reply to Eugene,
Thanx for your post and advice