InDesign 16.3 - Big Sur. Command+N + command+O doesn't work.

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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(18 july 2021) 

I'm using InDesign 16.3 and MacOS Big Sur. Both, command+N, command+O doesn't work. 

Does anyone know a solution to solve this problem?

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Community Beginner , Jun 18, 2021 Jun 18, 2021
Hallo Eugenei have created another account. Big Sur isn't the problem. Cmd+N and Cmd+O work well!in the original Account:to reset preferente pressing shift+controle+option+command didn't work These steps solved the problem:logged outdeleted preferences by hand (folder)Starter InDesign and logged in Indesign rebuild automaticly problemen solved  thanx to all for helpingkind regardsMarc

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'd like to help you, but I can't seem to find the download link for 16.3.  😞

 

If I can get my hands on it, I'll try to respond.

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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16.3 is a rolling update. Only certain countries are receiving it now. It's not available in the US, so I can't help, sorry.

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Thanx anyway!

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Most of the time resetting your indesign preferences fixes most issues like this. 

While launching indesign

(Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

It also could be a shortcut conflict. 

https://support.apple.com/en-au/guide/mac-help/mchlp2864/11.0/mac/11.0

 

 

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Resetting preferences or clean install, both doesn't resolve the problem.

Its not a shortcut conflict either...

(maybe the combination of big sur and adobe is the problem?)

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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If it was the forum would be flooded. 

Can you create a new account on your Mac and login there and see if the problem persists.

It's only a troubleshooting step.

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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Hallo Eugene

i have created another account. Big Sur isn't the problem. Cmd+N and Cmd+O work well!

in the original Account:

to reset preferente pressing shift+controle+option+command didn't work

 

These steps solved the problem:

logged out

deleted preferences by hand (folder)

Starter InDesign and logged in 

Indesign rebuild automaticly 

problemen solved 

 

thanx to all for helping

kind regards

Marc

 

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Community Beginner ,
Jun 18, 2021 Jun 18, 2021

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See further in post reply to Eugene,

Thanx for your post and advice 

 

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