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InDesign 2015 Not Opening and No Error Message

New Here ,
Jul 15, 2020

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Hello, for my work we use Adobe InDesign 2015 and are not yet able to update to the 2020 version. Today my 2015 version crashed my computer and although my computer seems to be working fine now, the 2015 version on InDesign won't open and it doesnt have an error messages pop up. 

 

I tried calling Adobe customer service and they said that they are unable to help with older versions than the latest ones for any of their products and said to come here.

 

Any insight would be appreciated!

Hi Elizabeth,

 

Apologies for the delayed response.

Sorry to hear about your experience. Would you mind sharing version of the OS?

Also, have you tried resetting preferences? If not, please try doing that using help article(https://helpx.adobe.com/indesign/using/setting-preferences.html) and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

 

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Activation billing and install

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InDesign 2015 Not Opening and No Error Message

New Here ,
Jul 15, 2020

Copy link to clipboard

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Hello, for my work we use Adobe InDesign 2015 and are not yet able to update to the 2020 version. Today my 2015 version crashed my computer and although my computer seems to be working fine now, the 2015 version on InDesign won't open and it doesnt have an error messages pop up. 

 

I tried calling Adobe customer service and they said that they are unable to help with older versions than the latest ones for any of their products and said to come here.

 

Any insight would be appreciated!

Hi Elizabeth,

 

Apologies for the delayed response.

Sorry to hear about your experience. Would you mind sharing version of the OS?

Also, have you tried resetting preferences? If not, please try doing that using help article(https://helpx.adobe.com/indesign/using/setting-preferences.html) and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

 

Topics

Activation billing and install

Views

31

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 25, 2020

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Hi Elizabeth,

 

Apologies for the delayed response.

Sorry to hear about your experience. Would you mind sharing version of the OS?

Also, have you tried resetting preferences? If not, please try doing that using help article(https://helpx.adobe.com/indesign/using/setting-preferences.html) and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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