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InDesign 2019 not working properly on mac OS Catalina

New Here ,
Oct 09, 2019

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Indd not working properly after installing OS Catalina yesterday. Selection tools not working. I've tried restarting a bunch of times and also have uninstalled and reinstalled indd with the same issue eventually happening. Any fixes out there? Greatly appreciate any suggestions! I am unable to work in indd. 

 

{Renamed by MOD}

Hi everyone.

 

I was having the same problem for almost 2 months. 

 

This solved my problem:

 

Go to your system preferences >  security and privacy > files and folders > click all the boxes under Indesign and Illustrator

 

Screen Shot 2020-01-26 at 12.25.44 pm.png

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InDesign 2019 not working properly on mac OS Catalina

New Here ,
Oct 09, 2019

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Indd not working properly after installing OS Catalina yesterday. Selection tools not working. I've tried restarting a bunch of times and also have uninstalled and reinstalled indd with the same issue eventually happening. Any fixes out there? Greatly appreciate any suggestions! I am unable to work in indd. 

 

{Renamed by MOD}

Hi everyone.

 

I was having the same problem for almost 2 months. 

 

This solved my problem:

 

Go to your system preferences >  security and privacy > files and folders > click all the boxes under Indesign and Illustrator

 

Screen Shot 2020-01-26 at 12.25.44 pm.png

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Oct 09, 2019 1
Adobe Community Professional ,
Oct 09, 2019

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No problem here. CC 2019 works fine with Catalina on my two Macs.

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Oct 09, 2019 0
Adobe Community Professional ,
Oct 09, 2019

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What version of InDesign? InDesign CS6 or earlier won't install at all. Current versions were not tested with macOS Catalina. Probably only the version due out in November with the Adobe MAX conference was tested to work witn Catalina.

 

macOS Catalina is the End of the Road for InDesign CS6

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Oct 09, 2019 0
New Here ,
Oct 09, 2019

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I was on InDesign CC 14.0, which I believe is the latest and greatest? Any suggestions why the sudden bug would pop up?

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Oct 09, 2019 0
New Here ,
Oct 09, 2019

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14.0.3 is the latest version. Please try to update...

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Oct 09, 2019 1
Adobe Community Professional ,
Oct 09, 2019

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New operating systems are always susceptible to unreported and/or unfixed bugs. That's why you shouldn't update a production computer unless you've made a complete backup (so you can revert if you have to) and you're cautious about doing an update.

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Oct 09, 2019 1
Most Valuable Participant ,
Oct 10, 2019

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Go back to an older system. Wait. Learn caution: this happens with every new system. You were brave to go so early. 

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Oct 10, 2019 1
Adobe Employee ,
Oct 14, 2019

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Hi Dana,

 

We are sorry to hear about this. In addition to the suggestions shared above, I would request if you can share a few more details like:

  • Does updating InDesign to 14.0.3 helped to resolve the issue?
  • Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there.
  • If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 
    Go to Terminal (Go > Utilities > Terminal.app) 
    Execute the following command on terminal to provide permission:
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

Let us know if this helps or if you need any further assistance.

 

Regards,

Srishti

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Oct 14, 2019 0
New Here ,
Oct 15, 2019

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Having problems too since upgrading. When reopening InDesign files that were created before the upgrade I'm discovering documents are not loading correct images (this is random throughout the doc) while the preflight panel is not showing any problems. When exporting to pdf, get notices that URLs are missing although links panel is showing everything is updated. Currently using InDesign 14.0.3. It's unfortunate that the most common advice is to run and hide. Adobe needs to hear about issues from real life users/situations and help figure it out.

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Oct 15, 2019 0
Adobe Employee ,
Oct 23, 2019

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Hi there,

 

Sorry to hear about this issue. I would request if you can share a few more details like:

  • Few screenshots of the issue.
  • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

We’re here to help, just need more info.   

 

Regards,

Srishti

 

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Oct 23, 2019 0
New Here ,
Dec 03, 2019

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I too have this problem now. My image files are in the same place, but every single indesign document I have ever created has blank images (like the links are broken). Even if I relink the images, it still will not let me save a PDF. Is says there is errors however no errors are shown.

We have had no help from Adobe. Apart from them telling us that we must have moved images and we simply have to relink everything. 

Relinking images will help fix the indd file but still will not allow us now to generate a pdf.

So every working file ever created on our macs are useless. (5 years of work...gone)

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Dec 03, 2019 0
Adobe Employee ,
Dec 11, 2019

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Hi Aidanj,

 

We're so sorry to hear about this issue. I am hopeful that the issue is resolved by now. If not, please try exporting files as IDML and then try to export as PDF. Let us know if this helps. If not, please share the following details:

  • OS and version of InDesign
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Regards,

Srishti

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Dec 11, 2019 0
New Here ,
Jan 06, 2020

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I have this same issue. I recently updated to macOS Catalina 10.15.2 (19C57), newest version of Adobe InDesign CC. All my links appear correct in preflight panel, and I am also unable to export a .pdf (interactive); similar to the issue Aidanj is having.

 

• I exported an IDML, and ALL links disappear, so that doesn't seem to work.

 

• I open the original .indd document, and packaged it (including links, fonts and .imdl). I then opened the new InDesign file-copy located in the packaged folder, and successfully exported a .pdf (interactive).

 

The message I am receiving when exporting a .pdf is: "Indesign “this document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content."

 

 

 

 

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Jan 06, 2020 0
New Here ,
Jan 25, 2020

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Hi everyone.

 

I was having the same problem for almost 2 months. 

 

This solved my problem:

 

Go to your system preferences >  security and privacy > files and folders > click all the boxes under Indesign and Illustrator

 

Screen Shot 2020-01-26 at 12.25.44 pm.png

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Jan 25, 2020 3
New Here ,
Feb 24, 2020

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The only answer that gives a solution is the one from grazibm ^^^ 

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Feb 24, 2020 1