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InDesign 2020 (15.0.2) keeps crashing/ Slow performance

Explorer ,
Mar 09, 2020

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After the latest update yesterday, InDesign is crashing all the time. When i want to copy something or change text or import PDF remarks. I get 3 crash messages per time and i cannot fill in the reason because the messages dissapear before i can send them.

InDesign won’t even start now. Please help me. I need to work!

 

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InDesign 2020 (15.0.2) keeps crashing/ Slow performance

Explorer ,
Mar 09, 2020

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After the latest update yesterday, InDesign is crashing all the time. When i want to copy something or change text or import PDF remarks. I get 3 crash messages per time and i cannot fill in the reason because the messages dissapear before i can send them.

InDesign won’t even start now. Please help me. I need to work!

 

{Renamed by MOD}

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Mar 09, 2020 1
Adobe Community Professional ,
Mar 09, 2020

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Which OS version?

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Mar 09, 2020 0
New Here ,
Mar 09, 2020

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I just installed Mac OS Catalina 10.15.3 along with the latest version of Indesign 2020. Indesign is extremely slow or stops working completely. IN the force quit box it states Indesign (not repsonding).  I did the delete preferences thing but an still having issues. Please help I can't do my work!

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Mar 09, 2020 1
Explorer ,
Mar 10, 2020

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Mac OS Catalina 10.15.3

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Mar 10, 2020 0
New Here ,
Mar 09, 2020

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We are having exactly the same with various versions of OS-X from 10.13.6 to 10.15.2? or whatever the latest version is.  When we put images in that were no issue in the past we get the little circle of death quite often and it's just incredibly unreliable i tried resetting the preferences on one of them and they say it was a bit better for a day but seems just as bad now.  It's doing it from local desktop as well as network drives.

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Mar 09, 2020 0
New Here ,
Apr 03, 2020

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Same issue here. It is also corrupting files.

Win 10, i7-6700k CPU 24 gb ram 

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Apr 03, 2020 0
Adobe Employee ,
Apr 07, 2020

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Hi there, 

 

Sorry to hear about this. I understand this should not be happening. I would request if you can share a few more details like:

  • Does it crash on launch or while working on it?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

 

Also, please email your corrupt InDesign files to idfile@adobe.com and we will take a look at the document. If the file is larger than 10 Mb, you can upload to Creative Cloud account (or Dropbox) and send us the document link. I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best. 

 

Regards,

Srishti

 

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Apr 07, 2020 0
New Here ,
Apr 07, 2020

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Hi

Indesign crash on launch and while i Work on it.
When i work on indesign, after 20 minutes, or less, (when i copy and paste a text, or export the file in pdf) I receive two messages of error saying « a serious error happened » and indesign crash.
And when i try to restart indesign, these messages appear and it crash.

And thats the case with all the files.
The Adobes support tryed to help me with many actions but theres no change.
(I uninstalled indesign, creative cloud, reinstalled. Cleaned the Mac, creative cloud, then i deleted the preferences etc...)

This issue has begun in january, and today its impossible to work more than 1 hour per day on indesign.

Thanks to help us because we can t work.

Léa
Envoyé de mon iPhone

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Apr 07, 2020 0
Adobe Employee ,
Apr 10, 2020

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Sorry to hear about your difficulties, Lea. Which operating system you are working on? Questions I asked above was for Windows machine only. If you are working on macOS Catalina, there is a known issue about about slow performance. If it is crashing multiple times, please try the steps I shared in response to Hello_Amsterdam

 

Regards!

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Apr 10, 2020 0
New Here ,
Apr 06, 2020

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Same here. Is so anoying, Indesign is also corrupting files. Almost impossible to work

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Apr 06, 2020 0
New Here ,
Apr 06, 2020

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Have you figured it out? I have the same probleme and i need to work and its impossible since last day.

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Apr 06, 2020 0
New Here ,
Apr 07, 2020

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I just stopped using indesign 2020. I went back to 2019 version. It's not a great solution but I have deadlines

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Apr 07, 2020 0