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InDesign 2020 (15.1.1 ) crashing randomly on Windows 10 machine

Community Beginner ,
Jul 21, 2020

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hu people

i have problem using indesign 15.1.1 under window 10.

when i want to paste text to photoshop it crash

when i open indesign file that missing link it crash

when i use font from crative cloud library it crash.

lot of the time i use indesign 14.03 to open file that 15.1.1crash

any idea how to fix it?

thanks

 

{Renamed by MOD}

Hi there,

 

Sorry about the trouble you are facing with InDesign. If the issue is still not resolved, we'd be happy to help troubleshoot. It would be really helpful if you could share a few more details like

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try follwong these steps one by one. Crashing and unexpected behavior in application can be caused due to multiple reasons (like corrupt/ damaged preferences/ permission errors or conflicts with other applications). Please try following these steps and let us know how it goes: 

 

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  
    Perform this procedure on each of the following folders: 
  •  Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

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InDesign 2020 (15.1.1 ) crashing randomly on Windows 10 machine

Community Beginner ,
Jul 21, 2020

Copy link to clipboard

Copied

hu people

i have problem using indesign 15.1.1 under window 10.

when i want to paste text to photoshop it crash

when i open indesign file that missing link it crash

when i use font from crative cloud library it crash.

lot of the time i use indesign 14.03 to open file that 15.1.1crash

any idea how to fix it?

thanks

 

{Renamed by MOD}

Hi there,

 

Sorry about the trouble you are facing with InDesign. If the issue is still not resolved, we'd be happy to help troubleshoot. It would be really helpful if you could share a few more details like

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try follwong these steps one by one. Crashing and unexpected behavior in application can be caused due to multiple reasons (like corrupt/ damaged preferences/ permission errors or conflicts with other applications). Please try following these steps and let us know how it goes: 

 

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  
    Perform this procedure on each of the following folders: 
  •  Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

TOPICS
Performance

Views

101

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Jul 21, 2020 0
Adobe Employee ,
Jul 26, 2020

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Hi there,

 

Sorry about the trouble you are facing with InDesign. If the issue is still not resolved, we'd be happy to help troubleshoot. It would be really helpful if you could share a few more details like

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try follwong these steps one by one. Crashing and unexpected behavior in application can be caused due to multiple reasons (like corrupt/ damaged preferences/ permission errors or conflicts with other applications). Please try following these steps and let us know how it goes: 

 

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  
    Perform this procedure on each of the following folders: 
  •  Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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