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InDesign 2020 (15.1.1) crashing while editing a particular document on macOS Mojave

New Here ,
Jul 20, 2020

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Hi I am on a mac and using indesign 15.1.1 which is up to date. My 46pp brochure keeps crashing I have tried saving it to another file, saving up, saving it in parts etc. It crashes when i try to delete pages or try to use style sheets or anything. Please help as this needs to go to print and have had many changes so theres no original copy and it keeps crashing before i can take copy out. My email is [Personal information removed by moderator.]

Screen Shot 2020-07-21 at 10.37.35 AM.png

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this. There are multiple factors, both internal and external to the application that can lead to document corruption, however, we can take a look and see if the file can be repaired. Please try exporting your file to IDML, and then try to open the IDML file. If that doesn't help either, email your InDesign file to idfile@adobe.com and we will take a look at the document.
If the file is larger than 10 Mb, you can upload to Creative Cloud account (or Dropbox) and send us the document link. Please do not share ZIP files. 

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

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InDesign 2020 (15.1.1) crashing while editing a particular document on macOS Mojave

New Here ,
Jul 20, 2020

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Hi I am on a mac and using indesign 15.1.1 which is up to date. My 46pp brochure keeps crashing I have tried saving it to another file, saving up, saving it in parts etc. It crashes when i try to delete pages or try to use style sheets or anything. Please help as this needs to go to print and have had many changes so theres no original copy and it keeps crashing before i can take copy out. My email is [Personal information removed by moderator.]

Screen Shot 2020-07-21 at 10.37.35 AM.png

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this. There are multiple factors, both internal and external to the application that can lead to document corruption, however, we can take a look and see if the file can be repaired. Please try exporting your file to IDML, and then try to open the IDML file. If that doesn't help either, email your InDesign file to idfile@adobe.com and we will take a look at the document.
If the file is larger than 10 Mb, you can upload to Creative Cloud account (or Dropbox) and send us the document link. Please do not share ZIP files. 

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

TOPICS
Performance

Views

77

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the InDesign forum so that proper help can be offered.

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Jul 20, 2020 0
Adobe Employee ,
Jul 26, 2020

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Hi there,

 

Sorry to hear about this. There are multiple factors, both internal and external to the application that can lead to document corruption, however, we can take a look and see if the file can be repaired. Please try exporting your file to IDML, and then try to open the IDML file. If that doesn't help either, email your InDesign file to idfile@adobe.com and we will take a look at the document.
If the file is larger than 10 Mb, you can upload to Creative Cloud account (or Dropbox) and send us the document link. Please do not share ZIP files. 

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

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Jul 26, 2020 0