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InDesign 2020 (version 15.1.1) keeps crashing on - as it seems - scrolling in the file I'm working in. It also crashes using the sidebar or the key-combination CMND and SPACEBAR and on zooming. I tried deleting the preferences but that didn't do the trick. After it crashes once, it keeps crashing every time I open the file again.
I am working on an iMac 27", late 2019 on Catalina (10.15.5).
Does anyone have the same problem?
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Hi there,
Sorry to hear about the trouble you are facing with InDesign. I am hopeful that the issue is resolved by now. If not, please share the following details:
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Hi there,
Sorry to hear about the trouble you are facing with InDesign. I am hopeful that the issue is resolved by now. If not, please share the following details:
You may also try resetting InDesign preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:
Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.
Another possible issue could be Permissions errors on InDesign preferences folders. Here (https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html) are the steps to resolve that.
Let us know if this information helps or you have any further questions. We'd be happy to assist.
Regards,
Srishti
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Hi there,
I hope your issue is resolved already but in case you need more assistance please reply to this thread.
Else, if the solution above helped, please confirm.
Regards,
Sheena
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Ever since the latest update InDesign (15.1.2), I have the same problem. It will launch but as soon as I start any action, like going to preference panel, open a file, the spinning colour ball will show up until I force quit. I have tried deleting/ renaming cache and preference like you suggested above. I have tried to uninstall and installed a lower version, then it won't even launch. I have tried to uninstall all the Adobe CC apps and Creative Cloud Desktop app, and reinstall everything, it's just the same issue with InDesign. I don't have any issue with other Adobe CC 2020 apps, it's just InDesign I have the problem.
My computer is iMac (late 2013) running macOS Catalina 10.15.7. / 3.5 GHz Quad-Core Intel Core i7/ NVIDIA GeForce GTX 775M 2 GB/ 32 GB RAM
Regards,
Linda
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Hi there,
Sorry to hear this.
Were you able to try the above-mentioned steps? Were there any observations to share?
Regards,
Sheena
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I am having the same issue, that it won't even load, it simply crashes and then asks to send a report to adobe. I tried updating to latest inDesign and then it said i don't have proper equipment to update. I am not sure what I would be missing... So i uninstalled and then put the old version back on and it still just crashes.
Using MacOS Catalina 10.15.4
Processor: 2.26 GHz Intel Core 2 Duo
Memory: 8 GB 1067 MHz DDR3
Graphics: NVIDIA GeForce 9400M 256 MB
has anyone found a solution?
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You need much more RAM.