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InDesign 2020 (15.1.1) keeps crashing on macOS Catalina

Community Beginner ,
Jun 30, 2020

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InDesign 2020 (version 15.1.1) keeps crashing on - as it seems - scrolling in the file I'm working in. It also crashes using the sidebar or the key-combination CMND and SPACEBAR and on zooming. I tried deleting the preferences but that didn't do the trick. After it crashes once, it keeps crashing every time I open the file again.

 

I am working on an iMac 27", late 2019 on Catalina (10.15.5).

 

Does anyone have the same problem?

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about the trouble you are facing with InDesign. I am hopeful that the issue is resolved by now. If not, please share the following details:

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting InDesign preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

 

Another possible issue could be Permissions errors on InDesign preferences folders. Here (https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html) are the steps to resolve that.

 

Let us know if this information helps or you have any further questions. We'd be happy to assist.

 

Regards,

Srishti

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InDesign 2020 (15.1.1) keeps crashing on macOS Catalina

Community Beginner ,
Jun 30, 2020

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InDesign 2020 (version 15.1.1) keeps crashing on - as it seems - scrolling in the file I'm working in. It also crashes using the sidebar or the key-combination CMND and SPACEBAR and on zooming. I tried deleting the preferences but that didn't do the trick. After it crashes once, it keeps crashing every time I open the file again.

 

I am working on an iMac 27", late 2019 on Catalina (10.15.5).

 

Does anyone have the same problem?

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about the trouble you are facing with InDesign. I am hopeful that the issue is resolved by now. If not, please share the following details:

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting InDesign preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

 

Another possible issue could be Permissions errors on InDesign preferences folders. Here (https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html) are the steps to resolve that.

 

Let us know if this information helps or you have any further questions. We'd be happy to assist.

 

Regards,

Srishti

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Jun 30, 2020 2
Adobe Employee ,
Jul 03, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with InDesign. I am hopeful that the issue is resolved by now. If not, please share the following details:

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try resetting InDesign preferences manually. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

 

Another possible issue could be Permissions errors on InDesign preferences folders. Here (https://helpx.adobe.com/in/indesign/kb/preferences-folder-read-only-issue.html) are the steps to resolve that.

 

Let us know if this information helps or you have any further questions. We'd be happy to assist.

 

Regards,

Srishti

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Jul 03, 2020 0
Adobe Employee ,
Jul 10, 2020

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Hi there,

 

I hope your issue is resolved already but in case you need more assistance please reply to this thread. 

Else, if the solution above helped, please confirm. 

 

Regards,

Sheena

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Jul 10, 2020 0
New Here ,
Oct 02, 2020

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Ever since the latest update InDesign (15.1.2), I have the same problem. It will launch but as soon as I start any action, like going to preference panel, open a file, the spinning colour ball will show up until I force quit. I have tried deleting/ renaming cache and preference like you suggested above. I have tried to uninstall and installed a lower version, then it won't even launch. I have tried to uninstall all the Adobe CC apps and Creative Cloud Desktop app, and reinstall everything, it's just the same issue with InDesign. I don't have any issue with other Adobe CC 2020 apps, it's just InDesign I have the problem. 

 

My computer is iMac (late 2013) running macOS Catalina 10.15.7. / 3.5 GHz Quad-Core Intel Core i7/ NVIDIA GeForce GTX 775M 2 GB/ 32 GB RAM

 

Regards,

Linda

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Oct 02, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi there,

 

Sorry to hear this. 

Were you able to try the above-mentioned steps? Were there any observations to share?

 

Regards,

Sheena

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Oct 05, 2020 0