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InDesign 2020 15.1.2 keeps crashing or running slow doing very simple tasks on macOS

Community Beginner ,
Sep 03, 2020

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I have been using Adobe products for over 15 years and really have not had any issues with any of them. But the last couple of versions of InDesign have been causing nothing problems for me. I am constantly getting the "spinning wheel" every 5-10 mins of doing very simple tasks like moving text/objects, deleting items, etc. I have been searching for answers but nothing has remedied the problem, even after updating to the latest version 15.1.2 

 

I am using a Macbook Pro (2015-2016) with an LG 4k Monitor but I doubt that is the issue because I have no issues running all other Adobe products including AfterEffects, Photoshop, Illustrator and even AutoCAD...InDesign is the only program that is giving me this issue.

 

Here are some suggestions that I have tried:

 

1. RESET YOUR PREFERENCES.

2. TURN OFF YOUR GPU PERFORMANCE

3. CHANGE YOUR MONITOR'S COLOR PROFILE TO RGB - sRGB IEC61966-2.1

4. SOME PEOPLE ARE MENTIONING "DELETING THE FONT FOLDER" But I believe this is referring to when woking from packaged files. Becasue I get the spinning wheel with brand new documents.

5. CANCEL MY CREATIVE CLOUD SUBSCRIPTION and just start using an old typewriter to speed up my workflow while Adobe takes thier sweet time to fix an issue that seems to be a thing since Janury of this year. 

 

Bueller?... Bueller? 

 

 

Adobe Community Professional
Correct answer by Derek Cross | Adobe Community Professional

Which version of your OS and how much RAM?

Try this:

Uninstall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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InDesign 2020 15.1.2 keeps crashing or running slow doing very simple tasks on macOS

Community Beginner ,
Sep 03, 2020

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I have been using Adobe products for over 15 years and really have not had any issues with any of them. But the last couple of versions of InDesign have been causing nothing problems for me. I am constantly getting the "spinning wheel" every 5-10 mins of doing very simple tasks like moving text/objects, deleting items, etc. I have been searching for answers but nothing has remedied the problem, even after updating to the latest version 15.1.2 

 

I am using a Macbook Pro (2015-2016) with an LG 4k Monitor but I doubt that is the issue because I have no issues running all other Adobe products including AfterEffects, Photoshop, Illustrator and even AutoCAD...InDesign is the only program that is giving me this issue.

 

Here are some suggestions that I have tried:

 

1. RESET YOUR PREFERENCES.

2. TURN OFF YOUR GPU PERFORMANCE

3. CHANGE YOUR MONITOR'S COLOR PROFILE TO RGB - sRGB IEC61966-2.1

4. SOME PEOPLE ARE MENTIONING "DELETING THE FONT FOLDER" But I believe this is referring to when woking from packaged files. Becasue I get the spinning wheel with brand new documents.

5. CANCEL MY CREATIVE CLOUD SUBSCRIPTION and just start using an old typewriter to speed up my workflow while Adobe takes thier sweet time to fix an issue that seems to be a thing since Janury of this year. 

 

Bueller?... Bueller? 

 

 

Adobe Community Professional
Correct answer by Derek Cross | Adobe Community Professional

Which version of your OS and how much RAM?

Try this:

Uninstall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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Which version of your OS and how much RAM?

Try this:

Uninstall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Sep 03, 2020 1
Adobe Community Professional ,
Sep 03, 2020

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Let's start with ...
What Font management program do you use ?
and then we can lead into some other questions...

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Sep 03, 2020 0
Adobe Community Professional ,
Sep 03, 2020

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Good point, InDesign on my work computer gives me fits occasionally,  due to the propietary font program my employer uses.

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Sep 03, 2020 0
Community Beginner ,
Sep 15, 2020

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Thank you for the response... 

 

I am not sure what Font management software I am using--would this software be pre-installed on a MacBook?  Because I have not installed any 3rd party font management program. 

 

 

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Sounds like it is Font Book - part of the apple mac system setup. I take it you haven't installed any fonts yourself ?

By adding them into Font Book...

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Did you try what Derek suggested and uninstall and then run the Adobe cleaner app before installing again ?

run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Sep 15, 2020 0
Community Beginner ,
Sep 17, 2020

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I've seen that Adobe Cleaner solution suggested before--I haven't tried it but others with the same issue as me had no luck. 

 

I will give it a shot! 

 

 

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Sep 17, 2020 1
Adobe Community Professional ,
Sep 17, 2020

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Keep us posted please - keen to get you up and running smoothly

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Sep 17, 2020 0
New Here ,
Sep 15, 2020

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I'm having that problem too. I can't even get it to load a document. This has been happening since the last update and I have work I desperately need to finish. I've spent countless hours trying to fix it and uninstalled everything then reinstalled. I'm an artist, not a computer programmer. I don't know why we would be expected to figure this out on our own.

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Sep 15, 2020 0
New Here ,
Sep 15, 2020

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Oh yeah, and to top it off, it corrupted a bunch of my files 😞

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Have you tried resetting your InDesign preferences?

Have you tried using Adobe Cleaner after uninstalling InDesign?

Re your corrupt documents, have a used the divide system to try and isolate the issue?

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Sep 15, 2020 1
Adobe Employee ,
Sep 26, 2020

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Hi Mike,

I would like to know if the steps suggested above worked for you, or the issue still persists. Crashing and unexpected behavior in application can be caused due to multiple reasons. You may also try the steps suggested here and share your observations with us.


Kindly update the discussion if you still need assistance with it, we'd be happy to help.

Thanks,
Srishti

 

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Sep 26, 2020 0
Community Beginner ,
Oct 06, 2020

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Thanks for the reply.... I tried all of the above suggestions and I am still having the same issues. 

 

I will try your suggestion and boot my system in safe mode. I will keep you posted!

 

Thanks again!

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Oct 06, 2020 0
Community Beginner ,
Oct 06, 2020

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I forgot to mention...

 

I have noticed that the issue is not as noticeable when I have my Macbook Pro CLOSED while plugged into my LG monitor. It seems that I get better performance when I keep the Macbook closed and use only the LG Monitor or only the Macbook (not plugged into the monitor)

 

I should point out that I have no issues with any other Adobe products when I have my Macbook open and plugged into the monitor--I only notice it when I am using inDesign. 

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Oct 06, 2020 0
Community Beginner ,
Oct 06, 2020

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Hi Srishti,

 

I took your advice and started in SAFE MODE and inDesign seems to be working fine.

 

My next question would be, is it possible to find out which 3rd party software or plugin is causing the issues?  

 

***I checked the PLUGIN folder for inDesign and I do not have any 3rd party plugins installed. 

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Oct 06, 2020 0
Adobe Employee ,
Oct 17, 2020

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Sorry for the delayed response. Finding the application which is causing the trouble is a bit tricky. You’ll have to disable all the apps one by one on your user account and observe the behavior of InDesign.

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Oct 17, 2020 0