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InDesign 2020 (15.1.2) keeps crashing while not letting me save any files.

New Here ,
Sep 04, 2020

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I am a graphic designer trying to save InDesign files on my computer/company server. It worked fine yesterday but today it is not letting me save ANY file from the server or my hard drive. I keep getting these notifications if I try to export or Save/Save As. 

I have restarted my comp, tried older versions of InDD, and gotten on another account in the computer and it still won't let me save anything. Can someone help???

 

 Screen Shot 2020-09-04 at 1.10.17 PM.pngScreen Shot 2020-09-04 at 10.57.51 AM.png

Hi there,

 

Sorry to hear about this trouble. In addition to the suggestions shared above, please try exporting your work as IDML to Desktop. Once done, try resetting InDesign preferences and then saving the files first to the Desktop and then on the server. 

 

You may also try the steps suggested on this page. Let us know if this helps, or the issue still persists.

 

Regards,

Srishti

TOPICS
Bug, How to, Import and export, Performance, Publish online, Server developers

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InDesign 2020 (15.1.2) keeps crashing while not letting me save any files.

New Here ,
Sep 04, 2020

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I am a graphic designer trying to save InDesign files on my computer/company server. It worked fine yesterday but today it is not letting me save ANY file from the server or my hard drive. I keep getting these notifications if I try to export or Save/Save As. 

I have restarted my comp, tried older versions of InDD, and gotten on another account in the computer and it still won't let me save anything. Can someone help???

 

 Screen Shot 2020-09-04 at 1.10.17 PM.pngScreen Shot 2020-09-04 at 10.57.51 AM.png

Hi there,

 

Sorry to hear about this trouble. In addition to the suggestions shared above, please try exporting your work as IDML to Desktop. Once done, try resetting InDesign preferences and then saving the files first to the Desktop and then on the server. 

 

You may also try the steps suggested on this page. Let us know if this helps, or the issue still persists.

 

Regards,

Srishti

TOPICS
Bug, How to, Import and export, Performance, Publish online, Server developers

Views

98

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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Well... The first message warns you that the disk may be locked or full. Did you check this?

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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Disk and server have tons of room

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Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

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Did you try to reset preferences?

But if this occurs with other InDesign versions, maybe the problem is with your system, not inDesign. Are you able to save with other applications?

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Sep 04, 2020 0
Adobe Employee ,
Sep 06, 2020

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Hi there,

 

Sorry to hear about this trouble. In addition to the suggestions shared above, please try exporting your work as IDML to Desktop. Once done, try resetting InDesign preferences and then saving the files first to the Desktop and then on the server. 

 

You may also try the steps suggested on this page. Let us know if this helps, or the issue still persists.

 

Regards,

Srishti

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Sep 06, 2020 0
New Here ,
Sep 08, 2020

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it worked!!! thank you so much!

--
*Maddie Kennedy*
Interactive Graphic Designer I eCornell
*Cornell University*

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Sep 08, 2020 0
Adobe Community Professional ,
Sep 08, 2020

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Best not to include personal contact details on this public forum.

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Sep 08, 2020 0