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InDesign 2020 (15.1.2) working slow

New Here ,
Sep 18, 2020

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Slow coursor, slow everything in indesign 15.1.2

what can i do? thx!

greg 😃

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Eugene Tyson | Adobe Community Professional

Not enough info. 

 

What operating system? 

 

Try resetting your preferences

  1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

If that doesn't work then try the CC Cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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InDesign 2020 (15.1.2) working slow

New Here ,
Sep 18, 2020

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Slow coursor, slow everything in indesign 15.1.2

what can i do? thx!

greg 😃

 

{Renamed by MOD}

Adobe Community Professional
Correct answer by Eugene Tyson | Adobe Community Professional

Not enough info. 

 

What operating system? 

 

Try resetting your preferences

  1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

If that doesn't work then try the CC Cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

TOPICS
Performance

Views

64

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Sep 18, 2020 0
Adobe Community Professional ,
Sep 18, 2020

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Not enough info. 

 

What operating system? 

 

Try resetting your preferences

  1. (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

If that doesn't work then try the CC Cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Sep 18, 2020 0
Adobe Employee ,
Sep 27, 2020

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Hi there,

Sorry to hear about this trouble. As mentioned above, the slow performance and unexpected behavior in application can be caused due to corrupt/ damaged preferences. I would like to know if the steps suggested above worked for you, or the issue still persists. If not, please share a few more details like:

  • OS and version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Kindly update the discussion if the issue is resolved or if you still need assistance with it.

Regards,
Srishti

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Sep 27, 2020 0