InDesign 2020 (15.1) crashes while exporting PDFs - Fixed in 15.1.1

New Here ,
Jun 18, 2020 Jun 18, 2020

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Help please... I am self taught but do produce a community magazine which I need to send urgently to printers - since the new version of Indesign appeared it will not export to pdf - whilst waiting InDesign just closes????  Desperate now and dont know how to work out what the issue is...

 

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Adobe Employee , Jun 23, 2020 Jun 23, 2020
Hi all,   Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update InDesign to v15.1.1 to get this fixed. Here's a link with more details: https://indesign.uservoice.com/forums/601180/suggestions/40680952   Regards, Srishti

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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We're talking about getting you by right now — not the ultimate answer.

 

1-print to pdf.jpg

 

1) Go to the File>Print dialog box. Select your color proof output device. Click the Printer... button. When the Printer dialog box opens, Click the PDF button at the lower-left and first try the Save as Adobe PDF button, which offers you multiple profiles, including (hopefully) the custom profile your printer prefers you to use for your community magazine.

 

If that doesn't work,

 

2-print to file.jpg

 

2) Return to the File>Print dialog box. In the Printer: options box, choose PostScript File. This lets you save a .ps output file, which can be turned into a PDF with Acrobat Distiller. When you open Acrobat Distiller, choose your preferred PDF settings in the Default Settings: options box, again, which hopefully includes the preferred custom settings for your printer, then go to the File>Open menu command, navigate your way to your created .ps file and open it to create your community magazine PDF.

 

2a-open ps file.jpg

 

Neither one of these ways is the preferred way to create a PDF file. The preferred way to create PDF files is not working, though. When you're on deadline, you do what you need to do. Be sure to alert your printer rep what you've done, and be sure to review a proof before you go to press with your print rep. Don't wait to find out that you've got problems after the magazine comes out of bindery.

 

Good luck,

 

Randy

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Most Valuable Participant ,
Jun 18, 2020 Jun 18, 2020

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No, don't use PostScript with InDesign as it does not support Color Management nor Transparency.

Only create PDFs with Export.

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Most Valuable Participant ,
Jun 18, 2020 Jun 18, 2020

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What is the content of your file?

  1. Did you use EPS? Replace them with AI or PDF/X-4.
  2. Can you export some of the pages? If a specific page cannot be exported you have to look there if some problems are found. Export first the first half of the document, then the other, if one of them does not export you have to narrow down to find the problem.

 

If this does not work, go back to the previous version to create a PDF. If you have critical work to do you should never upgrade immediately.

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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In light of differing opinions, I'd suggest you immediately get in touch with your print rep, share what's been discussed here, and let your print rep be your guide.

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New Here ,
Jun 18, 2020 Jun 18, 2020

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Thanks everyone....  I contacted Adobe help as on time limit to get to printers.... I installed the last version and it worked perfectly again - engineers are aware of issue and there will be an new update soon.

Willi thanks, but complete amateur and no idea what postscript is.... the term 'blonde' suits me to a T 🙂

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hi Susan,

 

Sorry about the trouble this issue has caused. This has been reported by a few other users as well and we are currently investigating this. During the investigation, it was found that the issue is specific to documents which have indexed PNGs. 

 

I would request if you could upvote this issue here (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/40680952-export-to-pdf-...) and share your observations along with the sample files in the comment section. This will help us replicating this issue and help accordingly.

 

Apologies once again for the inconvenience caused. We are trying to fix this as soon as possible. Please stay tuned for updates, and thanks in advance for your patience.

 

Regards,

Srishti

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Explorer ,
Jun 17, 2020 Jun 17, 2020

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Just updated to the latest version (15.1), and now cannot export files to PDF.

 

Tried to export a range (1-4, 85-88) and app just hung.

 

Tried to export the whole file, just in case a range was problematic - same issue.

 

Am downgrading the 15.0.3 version......

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New Here ,
Jun 17, 2020 Jun 17, 2020

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We updated our apps to the June 2020 version (subscribe to creative cloud) and the InDesign program crashes when we try to export to PDF. Is anyone else experencing this or know how to fix it?

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Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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My team and I are having the same problem. Exporting .pdf's or placing documents crashes .INDD 2020. We had to uninstall and go back to 2019. Hopefully Adobe publishes another update soon

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New Here ,
Jun 17, 2020 Jun 17, 2020

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HI All - my InDesign docs keep crashing when I try to relink images or export to pdf, then closes the package completely- what can I do?

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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Hi,

where are stored the links? On your hard drive? A shared folder? It could be a permission issue.

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New Here ,
Jun 18, 2020 Jun 18, 2020

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Over the past few days I've had issues with Indesign taking a lock time to save a document. It will freeze for a few mins, sometimes not coming back at all and I have to force quit. Also had a issue exporting the PDF, it will get to a % then just freeze again and I have to force quit. Running the latest update, which was done a few days ago, is there an issue with the latest update? Thanks!

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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I do a montly magazine, and use the previous months file as the jumping off point for the next month.  This recent update to InDesign broke exporting my files to PDF.  I can verify this because none fo the old magazine files would export, always resulted in crash.  I tested after the July issue I am working on crashed while exporting.  The little blue circle thing top right, rather than the grey moving hamburger menu top left.  So I installed the previous version, and they all work.  Including the current file.  So if your files are not exporting, revert to the previous version.  I almost had a heart attack, no export to PDF means no magazine.  But yea, new version sucks.

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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Give Adobe Support some examples please. You're not first here with that problem, but without samples Adobe will never know about your problems. 

 

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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I sent a file.  My purpose was to alert other users of the software of how to get their jobs done.  I am sure Adobe can afford to pay someone to figure it out from here.  Relatively certain they know what changed from this version to the next better than I do.  But thanks for replying as if my thoughtful and compeltely unecessary post failed in some way.  Enjoy your day.

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Yesterday was my first time posting about a bug.  It revolved around InDesign crashing (with no crash report) when scrolling to or using pages panel to land on a page with a table that flowed from one page to the next. I figured out a workaround (recreating one table and forcing the other onto a single page).

 

I then experienced a different issue with another InDesign document.  I had an existing InDesign I was working on.  I uploaded the newest update 15.1x64 and afterward was unable to export the InDesign file to PDF or package the file.  It just kept freezing up InDesign and I would have to do a ctrl, alt, delete/end task to get out of it.  I finally saved it to a thumb drive and move to my laptop, which did not yet have the update, and I was able to export to pdf with no issues.

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New Here ,
Jun 18, 2020 Jun 18, 2020

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I had the same situation, my InDesign file is not exporting pdf or jpg, the package is fine but...

I have tried to copy the whole document into a new file, but it is not working either...

Anyway, if there is any solution please let me know as well.

Many thanks. 

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Same with me. new document created can not export to PDF. Restarted ID and computer, no luck

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New Here ,
Jun 18, 2020 Jun 18, 2020

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I just tried to package the whole document without export to PDF option, and then open the Markup document on another desktop which has indesign2019.. . and then pdf was successfully exported... 

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Temp solution! I deleted and replaced all my png images with a different format.

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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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Hi all,

 

Sorry about the trouble this issue has caused. We've fixed this in the latest release. Please update InDesign to v15.1.1 to get this fixed.

Here's a link with more details: https://indesign.uservoice.com/forums/601180/suggestions/40680952

 

Regards,

Srishti

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New Here ,
Jul 21, 2020 Jul 21, 2020

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I'm having trouble downloading Indesign 15.1.1 doesn't show up in ythey creative cloud app. It's showing "Up to date" at 15.0

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New Here ,
Dec 15, 2020 Dec 15, 2020

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I am still seeing this same problem in Indsign 16.0.1 while running Mac OS Catalina 10.15.7. File and all linked files are on an external server. It causes to me loose the server connection then crashes or wont create the PDF.

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