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InDesign 2020 [15.1] doesn't allow system to go into sleep mode

New Here ,
Jun 20, 2020

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The latest Indesign stops my iMac (2017) from going into sleep. Has anyone else noticed this?

 

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InDesign 2020 [15.1] doesn't allow system to go into sleep mode

New Here ,
Jun 20, 2020

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The latest Indesign stops my iMac (2017) from going into sleep. Has anyone else noticed this?

 

{Renamed by MOD}

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Bug, Performance

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Adobe Employee ,
Jun 22, 2020

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Hi there,

 

Sorry to hear about this trouble. That's definitely not an expected behavior with the application. Let us help you with this. Would you mind sharing a few more details like:

 

  • What exactly happens when it goes to the sleep mode? Does it freeze or give an error code?
  • Could you please confirm which operating system and version of InDesign you are working on?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We're here to help, just need more info.

 

Regards,

Srishti

 

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Community Beginner ,
Jun 22, 2020

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Hi, same problem for me.

My iMac (Late 2012) doesn't go to sleep if InDesign CC 2020 is open.

I am using MacOS 10.14.6. This only appends since I have updated to CC2020. Previously I was using the 2019 version.

The only pluging installed is Suitcase Fusion (version 21.1.1)

Only appends with InDesign. Photoshop and Illustrator works well.

Please tellme if you need some system report.

Thanks.

Ismael

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New Here ,
Jun 22, 2020

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Same problem for me.

iMac late 2014 - Mojave V.10.14.6

It,'s only when InDesign CC2020 is open... When I turned off Indesign, sleep mode be back (no other applications open)

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New Here ,
Jun 22, 2020

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Hi

I have the same problem: When InDesign is open my computer never go into sleep mode.

The problem has occurred with the latest update (15.1). I have an iMac 2019 with OS Catalina 10.15.5.

The Activity Monitor app tells me that the problem is due to something called CEPHtmlEngine.

How can I fix it?

Regards

Finn

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Community Beginner ,
Jun 22, 2020

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Ups!!!

I have 6 processes called "CEPHtmlEngine" and 12 called "CEPHtmlEngine Helper"

Captura de pantalla 2020-06-22 a las 18.20.44.png

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New Here ,
Jun 22, 2020

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Unfortunately this doesn't fix the problem. It only narrows it down.

 

Choose Energy (in the top). Now there should be a column called Prevents Sleep Mode. Here you can see which process is causing the problem.

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Community Beginner ,
Jun 22, 2020

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That's right!
One of the processes was preventing it from going to sleep. If you kill it, it goes to sleep.

But, after a while, it reappeared.

Captura de pantalla 2020-06-22 a las 19.32.28.png

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New Here ,
Jun 23, 2020

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  • What exactly happens when it goes to the sleep mode? Does it freeze or give an error code?

The problem is that the Mac does not go to sleep. Nothing else happens.

  • Could you please confirm which operating system and version of InDesign you are working on?

My indesign is 15.1.1. and Mac Os 10.15.5

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

No, the only update was some of the Adobe Cloud Apps.

 

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New Here ,
Jun 23, 2020

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I have also detected the problem. The new indesign update of today (June 23rd) did not bring any improvement.

 

Bildschirmfoto 2020-06-23 um 21.27.36.png

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Adobe Employee ,
Jun 23, 2020

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Hi all,

 

Thanks for sharing your findings. Could you please try the steps shared here (https://helpx.adobe.com/in/x-productkb/global/high_cpu_usage_cephtmlengine.html) and let us know if this helps.

 

Regards,

Srishti

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New Here ,
Jun 24, 2020

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Hi Srishti, i tried everything but nothing has changed. My iMac won't sleep. 

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Community Beginner ,
Jun 24, 2020

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The instructions you send us are from 1 year ago! (17 April 2019). This problem is since the last update!
And also, we have to internally modify the application.
Why don't you do the tests on your computers.
We are not beta testers.

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New Here ,
Jun 24, 2020

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Same Problem for me!!

I've done everything I could to eliminate the problem. Tried all the instructions !
But as soon as Indesign is open, the Mac won't go into sleep mode!

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Community Beginner ,
Jun 24, 2020

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I have checked on a Macbook Pro Mid 2014-MacOS Mojave (with the power cord and with battery) and the error does not occur.
It seems to be only on iMacs.

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Adobe Employee ,
Jun 24, 2020

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Hi there, 

 

Sorry to hear about this trouble. I have sent you a DM for some more details, please check.

 

Regards!

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