InDesign 2020 cant save file and gives error "already open"

Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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When I finished a document in InDesign save it as a .pdf and try to opene it in Adobe Acrobat, the first time will open de document, the second time around I have to completely close both apps in order to get the document open again. it say's and I quote "Cannot save to the file ""name.pdf"", because it is already open".  does any body have a solution for it?

Thank you!

 

Screen Shot 2019-11-05 at 11.10.53 AM.png

 

 

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 02, 2019 Dec 02, 2019
Hi sml_design, the bug fix is out now: Version 15.0.1.209 should be ready for install from your Adobe Creative Cloud Desktop App.   Fixed issues in InDesignInDesign 2020 (version 15.0.1) https://helpx.adobe.com/indesign/kb/fixed-issues.html   Regards,Uwe Laubender ( ACP )  

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Most Valuable Participant ,
Nov 05, 2019 Nov 05, 2019

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You should not save as PDF, you have to export as PDF. You try to save your document as PDF, even if it is an INDD.

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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Of course I did that. "I exported". I did not save my IND as pdf, I exported and saved a pdf doc, but can't export it more than once without shutting my Indesign Program and turning it back on, to re-export my pdf doc again. other wise I recieved the warnig I posted in my previous post.

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Adobe Community Professional ,
Nov 05, 2019 Nov 05, 2019

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I can't reproduce that problem with InDesign 2020 on my Mac running macOS 10.14.6.  

 

Please tell us what operating system (exactly) you're running.

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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FYI, I'm using the lates version of Adobe CC as for Nov, 5/2019

I'm using Indesign 2020 and my OS is 10.15.1

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New Here ,
Nov 05, 2019 Nov 05, 2019

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I am also having the same issue. I cannot export a pdf with the same name and overwrite it. It will tell me the file is already open. (which it isn't) My only workaround is to save the pdf as a different name.

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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I am having the same issue with InDesign 2020. I cannot overwrite a pdf and get the same error message as the original poster.

I don't have the issue using InDesign 2019, so I've gone back to that for now.

I am using MacOs 10.14.2

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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Thanks for your sincere response, i will hait till the adobe team puts hands into matter.

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Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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Thanks for your sincere response, I will wait until the adobe team finds the solution to this issue.

 

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Adobe Community Professional ,
Nov 05, 2019 Nov 05, 2019

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Hi together,

hm, that must be a Mac OS X issue. Perhaps especially with Catalina?

 

Just tested on my German version of InDesign 2020 15.0.0.155 on Windows 10 and had no issue.

I could always overwrite my exported PDF with the same name. Unless of course the PDF was opened with e.g. Acrobat Pro DC, but that's normal business.

 

Regards,
Uwe Laubender

( ACP )

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Adobe Community Professional ,
Nov 05, 2019 Nov 05, 2019

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Hi Renee-007,

best do a bug report at https://indesign.uservoice.com/

 

Thanks,
Uwe Laubender

( ACP )

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Thank you for your help, the Adobe team recognize the bug as: "InDesign won't overwrite pdf document" and it is already looking into it.
Thank you Again Laubender!

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Adobe Employee ,
Nov 07, 2019 Nov 07, 2019

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Hi Rene,

 

Thanks for sharing this information. I have sent you a DM for more details, please check.

 

Regards,

Srishti

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Community Beginner ,
Nov 13, 2019 Nov 13, 2019

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I'm having the same issue, with all the latest Adobe CC software & latest Catalina upgrade

Is there a solution yet?

Judy

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Community Beginner ,
Nov 15, 2019 Nov 15, 2019

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As far as I know? not yet Judy.

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New Here ,
Nov 18, 2019 Nov 18, 2019

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I am also having the same issue as Rene-007

Very frustrating. Is their an old config file or preference we need to remove to make this work properly again?

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Same issue here on macOS 10.14.6

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New Here ,
Nov 07, 2019 Nov 07, 2019

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I'm having the same issue. I have to trash my old PDF in order to save a new one.

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Adobe Community Professional ,
Nov 07, 2019 Nov 07, 2019

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Hi Kristen,

what is your operating system version?

 

Regards,
Uwe Laubender

( ACP )

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Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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My coworkers and I have the same issue. It seems like it only kicks in if the Indesign file is already saved as a 2020 format (2019 files not saved out yet seem to work fine). We're all on MacOS 10.14.6 or lower (not 10.15), and we're connected to a Windows file server.

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Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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I am only having the problem when trying to save files to our NAS, files saved locally to the desktop do not have the same issue. Running Indesign 2020 and Catalina 10.15.1.

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Adobe Employee ,
Nov 07, 2019 Nov 07, 2019

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Hi,

 

Thanks for reaching out and highlighting this. We have found that issue occurs only when the files are saved on Windows Server from MAC machines. Could you please confirm where your files and PDF are saved? Try saving them on Desktop and check if you get the same error.

 

Regards,

Srishti

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Srishti,

I am confirming that when I try to overwrite a PDF to a Windows based server that it cannot overwrite the file because it says it's already open. When I overwrite it to my desktop it works perfectly (no overwrite error). I am running Mac OS 10.13.6

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Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

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Thanks for confirming, Peter. This issue has already been reported to the Product team and they are working on it. Please upvote this issue here https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38963116-indesign-2020-... and stay tuned for updates. Thanks in advance for your Patience!

 

Regards,

Srishti

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New Here ,
Nov 08, 2019 Nov 08, 2019

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Hi,

I installed the new version of InDesign 2020 but now I cant't save my file to PDF. I get an warning: 'Can't save to PDF' Big problem, the printer needs the file asap! I didn't have this problem in version 2019. I cannot go back because the program won't open the file because it was opened in a newer version...

 

Schermafbeelding 2019-11-08 om 17.44.11.png

 

What to do??

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