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InDesign 2020 crashing on launch

New Here ,
Mar 10, 2020

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Sorry, but my version is 15.0.2 and the problem is still there. Very disapointing, paying a lot each month for something that doesn't work. What can I say to my client… Oh, sorry, wait until Adobe fixes it. When ? I don't know…

 

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InDesign 2020 crashing on launch

New Here ,
Mar 10, 2020

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Sorry, but my version is 15.0.2 and the problem is still there. Very disapointing, paying a lot each month for something that doesn't work. What can I say to my client… Oh, sorry, wait until Adobe fixes it. When ? I don't know…

 

{Renamed by MOD}

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New Here ,
Apr 01, 2020

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I'm having the same issue with v 15.0.2

InDesign 2020 v 15.0.2 crashes seconds after opening it. I have deadlines that need to be met.

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Most Valuable Participant ,
Apr 01, 2020

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This thread has been answered and has run its course. If you're on 15.0.2 you do not have the same issue. Please start a new thread with full system details and we'll see if we can help. I'm locking this thread.

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Adobe Employee ,
Apr 01, 2020

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Hi Tariq,

 

Bob is right. Crash on launch could be because of multiple reasons and creating a new thread is good practice to avoid confusion. I would request if you can share a few more details like:

  • Operating system you are working on?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/using/setting-preferences.html) help resolve the issue?
    Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 

We're happy to help troubleshoot if you'd like.

 

Regards,

Srishti

 

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