Copy link to clipboard
Copied
This is so frustrating, I've already uninstalled the latest software upgrade because Illustrator kept crashing, not its inDesign. Can we just get it together, please? This version 16.02.2, shall I go one below to make sure that I don't crash every 10 min! Please advise. Thanks
{Renamed by MOD}
Copy link to clipboard
Copied
Copy link to clipboard
Copied
MacOS Big Sur 11.2.3
3.3 GHZ 6core intel 5i
thank you
Copy link to clipboard
Copied
Hi there,
Sorry about the crashing! I am hopeful that the issue is fixed by now. If not, would request if you could try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us.
Also, please confirm a few more details like:
We're here to help, just need more info.
Regards,
Srishti
Copy link to clipboard
Copied
HI,
No, unfortunately, the situation has not improved. I just stopped using it. It really crashes randomly, but maybe more when I'm saving a file. Files are not heavy or troublesome.
Thanks,
B
Copy link to clipboard
Copied
Oh no! Could you please confirm where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
Also, please share the crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html
While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
Regards!