InDesign 2020 crashing while switching from a spot color to CMYK on macOS Catalina

New Here ,
Dec 03, 2020 Dec 03, 2020

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The color swatches dialog box creates a strange overlay when you switch from a spot color to CMYK ... then by pressing [ok] Indesign crashes.
(iMac 2012, NVIDIA GeForce GTX, Catalina)

 

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Adobe Employee , Dec 05, 2020 Dec 05, 2020
 Hi there, We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like: Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system upd...

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Adobe Employee ,
Dec 05, 2020 Dec 05, 2020

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 Hi there,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html). 
    While submitting the crash report, please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.  

  

  

You may try the steps suggested on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign... and share your observations with us.

  

We’re here to help, just need more info.    

 

Regards,

Srishti

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