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Indesign 2020 files showing as Octet files on Creative Cloud app

New Here ,
Dec 03, 2019

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Hi,

I am working with a number of people in different offices. We are sharing files on Creative Cloud. The files are all Indesign files and we are all on CC2020. For some reason a number of files are showing as 'octet' files, even though they have the .indd extension. We've had problems with the latest file being on the cloud, even though everything is synching and I think it might be somehting to do with this. 

Has anyone come across this? What did you do to fix it?

Thanks

 

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Indesign 2020 files showing as Octet files on Creative Cloud app

New Here ,
Dec 03, 2019

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Hi,

I am working with a number of people in different offices. We are sharing files on Creative Cloud. The files are all Indesign files and we are all on CC2020. For some reason a number of files are showing as 'octet' files, even though they have the .indd extension. We've had problems with the latest file being on the cloud, even though everything is synching and I think it might be somehting to do with this. 

Has anyone come across this? What did you do to fix it?

Thanks

 

{Renamed By MOD}

TOPICS
Sync and storage

Views

711

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Dec 03, 2019 0
Adobe Employee ,
Dec 03, 2019

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Hi there,


Sorry to hear about the trouble you are facing with InDesign. I would request if you can share a few more details like:

 

  1. The exact version of the InDesign and the Operating System.
  2. Could you please also try:

  • Copy the file to a local folder on your computer.
  • Since the file has an extension .indd please try opening it in InDesign.
  • Save it under a different folder.
  • Synch the folder again.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Dec 03, 2019 0
New Here ,
Dec 03, 2019

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Hi there,

I am running 15.0.1 for Indesign and Mojave 10.14.6. That's on my machine
but would have to check what the others in the group are working with. They
will all have the same Indesign though.

I have copied a file to my desktop then resaved it into the Cloud. At
first, I got the message 'Asset could not be added' but then it did add it.
The file is showing as an indd file now.

Could it be something to do with the first time the files are put on
the cloud?
Thanks

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Dec 03, 2019 0
Adobe Community Professional ,
Dec 03, 2019

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I use file with Creative Cloud libraries frequently and have never seen that either in InDesign 2020 or InDesign CC 2019.  Nor do I recall seeing an "Asset could not be added" message. I could be a corrupt InDesign file if it reoccurs. You might try saving it as an IDML file, open it in InDesign and try again.

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Dec 03, 2019 0
Adobe Employee ,
Dec 03, 2019

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Saving a file on any cloud services or network services depends on many variables that may affect, that's why I recommended to synch file again. Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks!   

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Dec 03, 2019 0
New Here ,
Jul 01, 2020

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My team of 8 uses the cloud the same way and we have the same problem, and in addition sometimes we all have different views of each others work AND don't see INDD and AI files. Its so frustrating. Still looking for a fix for this.

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Jul 01, 2020 0
New Here ,
Jul 24, 2020

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I'm certainly not an expert but I seem to have the OCTET problem come up if I've uploaded a file (say, Microsoft PowerPoint) and then make changes to it before it sync'd with the cloud - almost as if two versions are then trying to sync?! But if I rename the original file and re-upload to the cloud and wait for it to actually be uploaded before making any changes or edits, the issue resolves...

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Jul 24, 2020 0