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InDesign 2020 is still crashing on Windows machine

Contributor ,
Jul 07, 2020

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15.0.3 fixed nothing when it comes to crashes/lockups. I'm back to the last version of 14. I have to be able to work and it's the last version that was any good.

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about the delayed response and the trouble you are facing with latest versions of InDesign. If the issue is still not resolved we'd be happy to help troubleshoot. I would be really helpful if you could share a few more details in your free time. 

 

  • Exact version of Windows operating system.
  • Does it seem to crash at random or after a particular action?

 

You may also try follwong these steps one by one. Crashing and unexpected behavior in application can be caused due to multiple reasons (like corrupt/ damaged preferences/ permission errors or conflicts with other applications). Please try following these steps and let us know how it goes: 

 

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  
    Perform this procedure on each of the following folders: 
  •  Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

 

 

 

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InDesign 2020 is still crashing on Windows machine

Contributor ,
Jul 07, 2020

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15.0.3 fixed nothing when it comes to crashes/lockups. I'm back to the last version of 14. I have to be able to work and it's the last version that was any good.

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about the delayed response and the trouble you are facing with latest versions of InDesign. If the issue is still not resolved we'd be happy to help troubleshoot. I would be really helpful if you could share a few more details in your free time. 

 

  • Exact version of Windows operating system.
  • Does it seem to crash at random or after a particular action?

 

You may also try follwong these steps one by one. Crashing and unexpected behavior in application can be caused due to multiple reasons (like corrupt/ damaged preferences/ permission errors or conflicts with other applications). Please try following these steps and let us know how it goes: 

 

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  
    Perform this procedure on each of the following folders: 
  •  Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

 

 

 

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Jul 07, 2020 0
Contributor ,
Jul 07, 2020

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15.1.1 didn't fix it either.

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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I know it's cold comfort, but you're not alone. I have a number of clients who are doing the same.

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Jul 07, 2020 0
Adobe Employee ,
Jul 17, 2020

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Hi there,

 

Sorry to hear about the delayed response and the trouble you are facing with latest versions of InDesign. If the issue is still not resolved we'd be happy to help troubleshoot. I would be really helpful if you could share a few more details in your free time. 

 

  • Exact version of Windows operating system.
  • Does it seem to crash at random or after a particular action?

 

You may also try follwong these steps one by one. Crashing and unexpected behavior in application can be caused due to multiple reasons (like corrupt/ damaged preferences/ permission errors or conflicts with other applications). Please try following these steps and let us know how it goes: 

 

  1. Reset Preferences:  
  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

 

  1.  If that doesn't help either, login to Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:  
    Perform this procedure on each of the following folders: 
  •  Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the same procedure again. 
  • Launch Adobe InDesign. 

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know if this helps or if you have any further questions. We'd be happy to help.

 

Regards,

Srishti

 

 

 

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well.Here is the command to enable the...

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Jul 17, 2020 0