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InDesign 2020 keeps crashing

New Here ,
Dec 04, 2019

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I worked on an .indd file the other day and saved it like I always do. I updated all my Adobe Creative Cloud programs today to the newest 2020 version and now that same file causes InDesign to give me the spinning wheel until I have to force quit because it become unresponsive. Any suggestions? I've restarted my computer at least twice and re-downloaded the 2020 InDesign software but am still having the same issue.

Adobe Community Professional
Correct answer by Bill Silbert | Adobe Community Professional

If you had the option checked during the install to import previous settings and preference then trashing your preferences could take care of the problem. Hopefully resetting the program to its defaults in this manner will get rid of that spinning wheel.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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InDesign 2020 keeps crashing

New Here ,
Dec 04, 2019

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I worked on an .indd file the other day and saved it like I always do. I updated all my Adobe Creative Cloud programs today to the newest 2020 version and now that same file causes InDesign to give me the spinning wheel until I have to force quit because it become unresponsive. Any suggestions? I've restarted my computer at least twice and re-downloaded the 2020 InDesign software but am still having the same issue.

Adobe Community Professional
Correct answer by Bill Silbert | Adobe Community Professional

If you had the option checked during the install to import previous settings and preference then trashing your preferences could take care of the problem. Hopefully resetting the program to its defaults in this manner will get rid of that spinning wheel.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Dec 04, 2019 0
Adobe Community Professional ,
Dec 04, 2019

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If you had the option checked during the install to import previous settings and preference then trashing your preferences could take care of the problem. Hopefully resetting the program to its defaults in this manner will get rid of that spinning wheel.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Dec 04, 2019 1
New Here ,
Jun 15, 2020

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I tried this and it still crashes when I try to package the file. Any other suggestions?

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Jun 15, 2020 0
Adobe Employee ,
Dec 05, 2019

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Hi there,

 

Thanks for reaching out.

In addition to the suggestion given by Bill, I'd recommend you to convert same file in IDML in old version and then try to open it in new one. It could be a file specific issue if this is the only file which is causing InDesign to crash.

 

Let us know if it helps.

 

Regards,

Ashutosh

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Dec 05, 2019 1
New Here ,
Jun 15, 2020

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I tried this as well and it won't even open the IDML file. Spinning beachball every time. Help!

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Jun 15, 2020 0
Adobe Employee ,
Jun 15, 2020

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Hi there,

 

Sorry to hear about the trouble you are facing with InDesign. Issue reported above was InDesign crashing while packaging the file. Are you facing the same issue? I would also need a few more details like:

 

  • Does it seem to crash at random or after a particular action?
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

We're here to help, just need more info.

 

Regards,

Srishti

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Jun 15, 2020 0