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InDesign 2020 keeps crashing

New Here ,
Jun 23, 2020

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For the love of God .... why does InDesign keep crashing? A while back I had someone take over my Mac. He switched off GPU performance and it worked (ish) for a while. Now it's back to the spinning wheel of doom on every other mouse click. I restart my Mac and I might get a few minutes out of it, but then I'm back where I started. It's just impossible to get anything done.

 

Any tips gratefully received.

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InDesign 2020 keeps crashing

New Here ,
Jun 23, 2020

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For the love of God .... why does InDesign keep crashing? A while back I had someone take over my Mac. He switched off GPU performance and it worked (ish) for a while. Now it's back to the spinning wheel of doom on every other mouse click. I restart my Mac and I might get a few minutes out of it, but then I'm back where I started. It's just impossible to get anything done.

 

Any tips gratefully received.

Topics

Performance

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34

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sanyamt LATEST
Adobe Employee ,
Jun 23, 2020

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We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?
  • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

 


Sanyam Talwar

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