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InDesign 2020 not lauching on macOS

New Here ,
Aug 25, 2020

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And one day it will be Photoshop not opening, another day it will be Illustrator, on and on and on.

 

I have an urgent job to do, have restarte Mac which is operating on all updates, INDD 2020. Absolutely useless and extremely annoying.

 

Am I the only one on the planet suffering from this?

 

off to restart - AGAIN

 

Hi Ian,

 

Sorry to hear about your experience. In addition to the questions asked by Derek, would you mind sharing if you get any error while launching the apps?

I'd also request restarting your system in Safe Mode and see how app is performing there. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

 

Let us know how it goes.

 

Regards,

Ashutosh

 

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InDesign 2020 not lauching on macOS

New Here ,
Aug 25, 2020

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And one day it will be Photoshop not opening, another day it will be Illustrator, on and on and on.

 

I have an urgent job to do, have restarte Mac which is operating on all updates, INDD 2020. Absolutely useless and extremely annoying.

 

Am I the only one on the planet suffering from this?

 

off to restart - AGAIN

 

Hi Ian,

 

Sorry to hear about your experience. In addition to the questions asked by Derek, would you mind sharing if you get any error while launching the apps?

I'd also request restarting your system in Safe Mode and see how app is performing there. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

 

Let us know how it goes.

 

Regards,

Ashutosh

 

TOPICS
Performance

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Aug 25, 2020 0
Adobe Community Professional ,
Aug 25, 2020

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Which version of your OS?

How much RAM do you have?

Have you tried resetting your InDesign Preferences?

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Aug 25, 2020 0
Adobe Employee ,
Aug 26, 2020

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Hi Ian,

 

Sorry to hear about your experience. In addition to the questions asked by Derek, would you mind sharing if you get any error while launching the apps?

I'd also request restarting your system in Safe Mode and see how app is performing there. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go Utilities Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

 

Let us know how it goes.

 

Regards,

Ashutosh

 

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Aug 26, 2020 0