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Indesign 2020 Shift and drag not working

New Here ,
Jan 21, 2020

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I recently updated to Indesign 2020 and i have noticed some issues with my keyboard shortcuts. First off i used to be able to use the space bar as a shortcut for the hand tool, and now it has changed to "H"??? This is very frustrating, is there a way i can change this back? Also i just tried holding shift and dragging an element on the page, it used to lock that element so u could drag it horizontally without the element moving up and down, but now holding shift while dragging does nothing. Please help!

Hi,

 

Thanks this was the issue actually, i have webroot on my computer and it was blocking my shortcuts. After some digging i figured it out. In the menu bar select webroot and then check "Pause Secure Keyboard Entry"

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Indesign 2020 Shift and drag not working

New Here ,
Jan 21, 2020

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I recently updated to Indesign 2020 and i have noticed some issues with my keyboard shortcuts. First off i used to be able to use the space bar as a shortcut for the hand tool, and now it has changed to "H"??? This is very frustrating, is there a way i can change this back? Also i just tried holding shift and dragging an element on the page, it used to lock that element so u could drag it horizontally without the element moving up and down, but now holding shift while dragging does nothing. Please help!

Hi,

 

Thanks this was the issue actually, i have webroot on my computer and it was blocking my shortcuts. After some digging i figured it out. In the menu bar select webroot and then check "Pause Secure Keyboard Entry"

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Creative Cloud

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2.6K

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Jan 21, 2020 0
Adobe Community Professional ,
Jan 21, 2020

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It could be that there is a browser extension or application that's interfering ("stealing") you modifier keys like the space bar. Can particularly happen with virus blockers, password managers, etc. 

 

The way to test: Reboot your computer. Try to disable start up applications. Launch InDesign FIRST and see it the problem goes away. If it does, one by one, check after launching new applications (especially your browser) to see if the problem reoccurs.

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Jan 21, 2020 1
New Here ,
Jan 21, 2020

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Hi,

 

Thanks this was the issue actually, i have webroot on my computer and it was blocking my shortcuts. After some digging i figured it out. In the menu bar select webroot and then check "Pause Secure Keyboard Entry"

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Jan 21, 2020 0
New Here ,
Aug 07, 2020

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I do not have Webroot or know what that is and if I do have it I can't find it in my menu like suggested. I've rebooted the program and my computer nothing fixes this. I would expect that Adobe would be able to fix this bug and am surprise it's taking this long. I don't have this problem with any of the other programs.

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Aug 07, 2020 0
Community Beginner ,
Jun 05, 2020

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Adobe should f**king stop blaming other programs. Just f**king fix the bug! If illustrator has no problem at the same time when InDesign becomes absolutely useless (with broken option and shift key) then there is no excuse to blaming on other programs. It is clearly an Indesign problem. Stop keep tell your paid user to find walk around, relaunch and reboot every time the stupid bug appear. Fix you sh*t Adobe!!!

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Jun 05, 2020 3
Community Beginner ,
Jan 24, 2020

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In the Menu Bar? In InDesign? If so, it falls under what menu header? I've searched it and nothing comes up.

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Jan 24, 2020 0
New Here ,
Feb 17, 2020

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Hey Nathan, I didn't have Webroot, but had this issue. I opened Force Quit menu and closed a few third party apps, and the functionality came back in InDesign. I should have quit one at a time, but I'm sure you'll have success with this solution. Good luck, if not already solved! This has been driving me mad for a few months, on and off... clearly dependant on what apps running in the background.

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Feb 17, 2020 0
New Here ,
Aug 07, 2020

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I don't have any other programs open except adobe programs. Still not working for me.

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Aug 07, 2020 1
New Here ,
Aug 30, 2020

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I am having the same problem. Rebooted computer. Opened InDesign No other applications open. Still not working.

 

This is incredibly frustrating. 

 

Adobe, you literally have a business to facilitate good design (including UX design). Shift+drag / option+drag should work always, regardless of what other apps are open. This is a bad look. 

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Aug 30, 2020 3