InDesign 2020 Slow Performance

Community Beginner ,
Jan 16, 2020

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Hi,

 

I've been having problems with inDesign for the past few months. Everything is a second or so behind... Everytime I move an image or or text box there is a lag of around half a second. The hand tool and zoom tool are also extremely jumpy. I'm aslo getting a spinning wheel for very simple tasks.

 

This problem seemed to come out of no-where, I have a very powerful machine (spec below) and have other users in the studio running the same version of indesign with no problems at all.

 

{Renamed By MOD}

I've tried the following:

 

  • Working offline
  • Restarting in safe mode
  • Reinstalling software
  • Turning anti virus off

 

Any help would be greatly appreciated as neither myself or our IT support can figure this out

 

Cheers

 

Liam

 

Processor - 3.7 GHz Quad-Core Intel Xeon E5

Memory - 64 GB 1866 MHz DDR3

Graphics - MD FirePro D300 2 GB

 

Indesign 2020 - 15.01

 

 

 

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Community Beginner ,
Apr 26, 2020

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Hi all,
Its been a while since I last checked in on my initial post. I've never found a solution to this problem, but from what I can gather from some of the helpful comments below - it would make sense that the problem lies in the 4k monitor. Our IT guy came in and ran my machine off one of my colleague’s iMac displays and it worked perfectly. Its crazy that Adobe don’t have a solution to this.
Unfortunately turning my colour settings back to Apple RGB didn’t work, but I'm glad its working for some. Can I ask the people who are experiencing the same problems what monitor you're using? Mine is LG UltraFine Display
Cheers

Liam

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Contributor ,
Apr 26, 2020

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I can't think of anything else other than the cable and/or connecting type (HDMI v Displayport). Saw a few people solve it via this path.

 

My Monitor is a Samesung U32J59x.

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New Here ,
May 16, 2020

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Just wanted to add my experience on this. I've had big lagging problems with inDesign since I started working on a rather big job around January 2020. The problem was the same on a mac and PC, both of wich has good specs, everything updated and so on, so the frustration has sometimes been, well, you know. I did see a tip a couple days ago that actually has helped a lot, and maybe this can be helpful to others as well. The 'trick' is to choose classic standard workspace(!). It was said to have something to do with linking and online services or something like that; I actually don't know, and it really does not matter either as lang as it works, right? 🙂 It is clearly, undoubtedly, a bug (a huge one) in inDesign for the moment, and we must only hope that they will find a way to solve this very strange and annoying behaviour very, very soon ... I've been using Adobe since version 1.0 of most of their softwares, and has always been a huge fan, but now they are testing me ... 

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Adobe Community Professional ,
May 16, 2020

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Which version of InDesign 2020 are you on currently? I was just wondering whether the recent update (15.0.3) has improved things.

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New Here ,
May 18, 2020

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I have 15.0.2 right now, so I will check with the newest version and give feedback. 

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New Here ,
May 24, 2020

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Now with version 15.0.3. So it seems my problem is not gone, but it can be just fine for a long time, and suddenly it is back. For me it is a bit different than what others have reported. It is at its worst when I try to edit a text box with some text in it from before. I have to do this all the time, due to corrections in the text. Even when I try to 'force' my tool to be the text tool, either by just hitting 't', or by clicking on the 'T' in the tool box; inDesign (it) insists on me using the move tool (v); which is definetely not what I want. If this did not constantly cause the spinning wheel, I could have lived with it; but this takes a lot of time (it adds up), and is really annoying. I try to quit and restart several times; and to me it seems that this sometimes helps; but I don't know if it is the restarts, or something totally different that makes it work again (for a time) ... 

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New Here ,
Jul 01, 2020

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Thank you this helped! I think also coupled with installing the font in the system and not just reading it off the font folder. 

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Community Beginner ,
Jul 01, 2020

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Hey there, I would suggest deleting your 'document fonts' folder from your packaged folder.

It took me and my IT team a month to work that out but all issues fixed and back to normal after doing that. Good luck!

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Adobe Community Professional ,
May 16, 2020

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I've found two issues that will cosistantly cause slow InDesign Performance for me.

  1. The first usually happens in files with lots of high-resolution pixel images and/or complex vector images. If your Display Performance is set to High Quality Display and everything slows down, change to Typical Display instead.
  2. If you have a complex custom Preflight running in the background, and you get the spinning beachball of death, turn off Preflight (in the Preflight panel), to see if everything speads back up.

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New Here ,
May 24, 2020

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I have turned Preflight 'off', just to be sure (but I don't think that is the problem), and I always have my display setting on 'typical', which has been the standard for a long time now. My PC is also very powerful, as the OP, so might it be that inDesign has a problem with some of the newer processors or something? I have 24 cores for example ...

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Adobe Community Professional ,
May 24, 2020

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InDesign uses I believe a maximum of two cores, worse: at PDF export just one. So here the single core speed is more important.

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Community Beginner ,
Jun 03, 2020

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If you're working from a packaged folder try deleting the document fonts folder.

Worked for me after 1 month of lagging!

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Adobe Community Professional ,
Jun 04, 2020

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Yes, noticed that as well. If the fonts are present in my system but also present in a Document Fonts folder from a packages, opening is slow and using the Text tool, in the beginning, is sloooow, it lags. Removing the folder and it is fast again.

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New Here ,
Aug 04, 2020

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Come on Adobe, we're all having this problem and it's been reported. We've done half the work for you. Fix the packaged fonts issue. 

 

After updating to 2020 on a Windows 7 machine, I was struggling with lag when more than one file was open. I only work with packaged pubs for organizational purposes. I called Adobe and talked to a rep (for a long time) and we tried a bunch of things. While troubleshooting, I unknowingly opened an unpackaged publication and was convinced that all of the things we had tried had fixed the problem. After figuring out that it was still broken, I uninstalled 2020 and went back to 2018 (I bet many PC users have gone back to previous versions). My employer upgraded my computer (it was due anyway) and I reinstalled 2020 on Windows 10. Same problem!  I asked another user with totally different hardware and settings and they had struggled with the problem before reverting back to 2018.

 

Adobe, you can duplicate this in your lab right this moment: using Windows OS and InDesign 2020, open more than one .indd file within packaged folders so that it uses the packaged fonts. Fix it please!

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New Here ,
Aug 04, 2020

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Frankly, my experience has been complaining here to Adobe is like screaming into an empty wishing well. They're non-responsive, their solutions don't work, and you're better off just relying on other members on this board to waste their valuable time trying to fix a problem they didn't create. Not to be a downer, but Adobe kind of sucks for getting any type of help. 

 

Ever. 

 

 

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