InDesign 2020 Slow Performance

[._Liam_.]

Hi,

I've been having problems with inDesign for the past few months. Everything is a second or so behind... Everytime I move an image or or text box there is a lag of around half a second. The hand tool and zoom tool are also extremely jumpy. I'm aslo getting a spinning wheel for very simple tasks.

This problem seemed to come out of no-where, I have a very powerful machine (spec below) and have other users in the studio running the same version of indesign with no problems at all.

{Renamed By MOD}

I've tried the following:

• Working offline
• Restarting in safe mode
• Reinstalling software
• Turning anti virus off

Any help would be greatly appreciated as neither myself or our IT support can figure this out

Cheers

Liam

Processor - 3.7 GHz Quad-Core Intel Xeon E5

Memory - 64 GB 1866 MHz DDR3

Graphics - MD FirePro D300 2 GB

Indesign 2020 - 15.01

[Derek Cross]

Have you tried resetting the InDesign preferences ?

[Derek Cross]

Are you using a third-party plug-in such as a font manager?

[._Liam_.]

Hi Derek,

Thanks for getting back to me. Yes tried resetting the preferences, and I only use the defualt font book - no other programmes.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble you are facing with InDesign. I would request if you can share a few more details like:

1. The exact version of the Operating System.
2. Is this happening on a specific file?
3. Was there an improvement in safe mode?
4. Where are the files saved, locally or on a network drive or shared drive?

Regards

Rishabh

[._Liam_.]

Hi Rishab,

Thanks for your help. Details below:

1. The exact version of the Operating System.
   macOS Catalina 10.5.2(19C57)
2. Is this happening on a specific file?
   No all files
3. Was there an improvement in safe mode?
   No
4. Where are the files saved, locally or on a network drive or shared drive?
   I do work of a server some of the time, however this issue happens when offline or even when creating a new file.

I hope this helps, I look forward to your response

Cheers

Liam

[Rishabh_Tiwari]

Thanks for sharing the details. Could you please turn off the GPU performance from the preferences and observe the application performance and let us know how it goes. 

[._Liam_.]

Hi Risha,

That didnt help unfortunately, it may have even made it worse. Turning that off would also take away the animated zoom which I use alot

Cheers

Liam

[matthewg74036029]

Did you ever get anywhere with this?

Our organisation has just moved over from CC2018 to CC2020 and it is slower – like you say there is a lag and sometimes the wheel spins for an annoying amount of time. I know that these same files didn't struggle for CC18

Matt

[Derek Cross]

Maybe try this:

Unistall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall InDesign again. If that doesn't  solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[chico11mbit2]

That will not fix the issue.

The problem is the algorithm, which handles the screening with individual ICC profiles as in Lightroom. For Lightroom a fix for this issue is coming (have seen it live 😉 ). I hope this fix will also be adapted for Indesign, because it is a pain not to work with calibrated workflow in a color sensitive enviroment.

[FlorinC.]

So, what you are saying is that as of today, 2 April 2021, there is no way to work in Indesign and have a calibrated monitor with a custom color profile? I have my own spider pro with the help of I loaded into the video card the \WINDOWS\system32\spool\drivers\color\calibrated.icm profile.

I can't work without this profile, the default monitor colours are horrible. And I think any professional would calibrate the display prior to anything..

Is there an Adobe official response on this matter? I have the latest Indesign (16.1), the latest Windows 10 Pro), the latest Windows Updates patches and the latest video driver (Intel 7700K onboard video card).

Maybe a dedicated video card would help?

[jeffhalmos]

I switched from a 2012 Mac Pro to a Mac mini with the M1 chip and am using the ore-release version of InDesign and can use any color profile I want and there are no slowdown issues.




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Jeff Halmos | Persuasive Brand Strategy & Corp ID
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[jeffhalmos]

Absolutely the same issue for me and I've posted about it in the past. Not the same hardware setup (48Gb RAM; Mac Pro 5,1; 12 core; RX 580 8Gb; m.2 SSD drive). 

I THINK it has to do with 4K monitors, because I can move the InDesign window to the 2K monitor above my 4K and InDesign is slick and fast.

[stever53170083]

UNBELIEVABLE. So ihave to switch to 2k on my 4k monitor everytime I use InDesign so that my workflow doesn't grind to a halt? I just changed resolution after dealing with insane slowdowns, went to 2k from 4k, and everything is lightning fast. Adobe, please get your act together, This is crazy!

[jeffhalmos]

What fixed my issue was changing the color setting in System Preferences > Displays > Color and changed the default that my 4K monitor supplied to Apple RGB. 

AND INSTANTLY five months of terror was fixed.

[Kate_Bee]

Hi Jeff, do you know how I can change this colour setting on PC or if that is even possible? I am running Windows 10.

[jeffhalmos]

I don't but I know two people, one from this forum, that said it did the trick. 

[jeffhalmos]

Kate, this might get you somewhere:

https://www.windowscentral.com/how-configure-correct-color-profile-your-monitor-windows-10

[Realmagine]

Snap! Same issue, color settings in Indesign File > Colour Settings set it to monitor color and Working spaces RGB: Monitor RGB - sRGB IEC61966-2.1

Also added colour profile to my monitor under colour management within the graphics card.... 

My high spec machine was also not the problem.
When the app lags even fractionally one can notice a dent in your performance. Thanks

[Realmagine]

UI Scaling... this is causing the slow sluggish demon. Switch it off, you can't see the icons on 4K monitors. Switch to 2K and turn UI off... back to normal speeds... 😞 Adobe? solutions?

[Kate_Bee]

@Realimagine I ended up finding a solution for my lagging which is worth a try but may not be the same thing. If you're working from packaged InDesign folder, try deleting the document fonts folder inside it. Lagging was caused because of a double up in fonts on my computer. This took a month of testing by myelf and IT team to finally figure out!

[Frans van der Geest ACP]

Yes, same: opening from a packaged document gave us a clue: those are always lagging after opening. Remove the Documents folder (if needed, place those fonts in the system) and gone is the Text lag. I reported this to Adobe many times now. They simply ignore it.

[FlorinC.]

THIS solved my problem, is not the colour profile but the Packaged FONTS. THANK YOU!

[chico11mbit2]

It solved YOUR problem. Not THE problem. The problem with custom ICC profiles and more than one 4K monitors on MacOS still persists. Its a shame for a company like Adobe. A shame.