InDesign (2021) 16.0 crashing on startup

Community Beginner ,
Oct 25, 2020

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Hello. A couple of days ago all programs are updated to 2021 version but InDesign is crushing constantly on startup. Illustrator, Photoshop and Bridge are working fine.

Any suggestions?

 

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InDesign (2021) 16.0 crashing on startup

Community Beginner ,
Oct 25, 2020

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Hello. A couple of days ago all programs are updated to 2021 version but InDesign is crushing constantly on startup. Illustrator, Photoshop and Bridge are working fine.

Any suggestions?

 

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Oct 25, 2020 1
Adobe Community Professional ,
Oct 25, 2020

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Oct 25, 2020 0
Community Beginner ,
Oct 26, 2020

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Hi Steve. Unfortunately not. Still crashes.

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Oct 26, 2020 0
Adobe Employee ,
Nov 03, 2020

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Hi there,

 

Sorry to hear about this trouble. I am hopeful that the issue is resolved by now. If not, I would request if you could share a few more details like:

 

  • Operating System (Exact version of Windows/ MAC)
  • Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 
  • If you are using Windows machine, logs from Event Viewer. 
    Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK. 
    Go to Windows Logs > Application and check if you see any error related to InDesign.
  • If you are using a machine with macOS, then please try the steps shared on this help article (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes. 

 

We’re here to help, just need more info.   

 

Regards,

Srishti

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Nov 03, 2020 0
Community Beginner ,
Nov 06, 2020

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Hi Srishiti

 

It Win 10 64bit.

Shared 5 or 6 times crash logs (today last time). 

Event viewer - nothing related to Adobe.

Also uninstalled v16 and installed again (without preferences) - the same thing happening over and over again.

Illustrator and Photoshop work normally 

 

Regards

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Nov 06, 2020 0
Community Beginner ,
Dec 24, 2020

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I've the same issue.

Adobe indesign 2021 just froze on startup.

 

Nothing is clickable.. if you find a solution give me a thumb upCapture.PNG

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Dec 24, 2020 0
Adobe Community Professional ,
Dec 24, 2020

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Did you try the solution I gave above?

 

Often restoring your InDesign preferences solves such problems:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDe...

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Dec 24, 2020 0
Community Beginner ,
Dec 24, 2020

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Yes and unfortunately it didn't work either 😔

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Dec 24, 2020 0
Adobe Community Professional ,
Dec 24, 2020

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Can you tell us: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using. Was InDesign working before and then it stopped, or did you never get it to run?

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Dec 24, 2020 0
Community Beginner ,
Dec 24, 2020

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I am running on windows 10.

I am working on the last version of InDesign, I don't remember the version numer exactly.

Nd It didn't work at all, the first time I've started it, it just goes like that!

 

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Dec 24, 2020 0
Adobe Community Professional ,
Dec 24, 2020

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I'm a Mac user so I'll let one of the Windows users help. But they'll need to know the version of InDesign you're using to help you properly.

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Dec 24, 2020 0
Adobe Employee ,
Dec 24, 2020

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Hi Kareem,

 

Sorry to hear about this. Please try removing the existing installed app using Creative Cloud Cleaner Tool. Reinstall the app once done.

Also, make sure Windows 10 is updated to the latest version. Hope it helps.

 

Regards,

Ashutosh

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Dec 24, 2020 0
Community Beginner ,
Dec 24, 2020

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Hello

 

To jump in the conversation since I started it 2 months ago - nothing of proposed doesn't work!

I had 2 x 3-hour chat with Adobe tech support and they did all those things and many more - nothing worked. In the meantime, there was an update on ID2021 but nothing changed... Am still working on v. 2020 since I don't have time for another chat (you always get a new staff and explanation and work on fixing starts from beginning), hopefully, will try again in a couple of days. 

Anyway, a huge disappointment!

 

Regards

 

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Dec 24, 2020 1
Community Beginner ,
Dec 25, 2020

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Yes, I've tried most of the solutions out there.

Also, I've tried to use an older version but it fooze!

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Dec 25, 2020 0
Community Beginner ,
Jan 08, 2021

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So had again 2 chats with Adobe support - of course without a solution.

Today they notified me that they found some bug in v. 2021 and it will be fixed with next update and until then to continue using v.2020.

 

 

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Jan 08, 2021 0