InDesign 2021 16.0 — New document - won't create

Community Beginner ,
Nov 05, 2020 Nov 05, 2020

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Recently updated my InDesign to 16.0. When I create a new document, put in all required settings and click 'create'. Nothing happens. No new doc, nothing. Tried uninstalling the App and still the same problem. Running MacOS Catalina 10.15.7 on an iMac Pro. Never had an issue like this before. Any ideas?

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Adobe Community Professional , Nov 05, 2020 Nov 05, 2020
This is NOT happening for the vast majority of InDesign users or the forums would be flooded with messages. First thing to try is restoring your InDesign preferences: Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDesign If that doesn't work, uninstall and then reinstall InDesign.

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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I just saw another post like this. I'm wondering if it's a bug. Does this happen when you use one of their presets?

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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This is NOT happening for the vast majority of InDesign users or the forums would be flooded with messages.

 

First thing to try is restoring your InDesign preferences:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDe...

 

If that doesn't work, uninstall and then reinstall InDesign.

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Community Beginner ,
Nov 06, 2020 Nov 06, 2020

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Thanks Steve. I deleted the Adobe InDesign preferences and now working fine.

 

regards

Stuart

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Contributor ,
Nov 06, 2020 Nov 06, 2020

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Although I don't really use InDesign all that much any longer, everyone would do well to SEARCH the forum for Steve Werner's posts as most of your inquiries can be answered by something he's said in the past. A while back I was so sure of myself I posted that something Steve said was wrong on every level. Nancy O'shea pointed out what I was missing, and I believe I posted an apology to Steve. Steve should change his profile name from Steve Werner to STEVE KNOWS.

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New Here ,
Dec 11, 2020 Dec 11, 2020

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I've done all of the suggested steps. Still happens on my work account in Mojave 10.14.6 as well as my personal account in Big Sur - it is definitely a problem. I currently have to either open an existing file, delete the contents and change parameters to be a new doc or use ID2020.

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New Here ,
Nov 23, 2020 Nov 23, 2020

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This is happening to me too. It's definitely something.

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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Please indicate your version of InDesign and OS and also the amount of RAM you have.

Presumably you mean you can't create a new document?

Have you tried resetting your InDesign preferences?

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Yes, the problem is still there unfortunately. Despite deleting the InDesign preferences, re-installing the application via Creative Cloud to InDesign 2021 (16.0), when I try to create a new document, put in all the page specs, guides etc, click 'create' then nothing happens. It did work when I first did the recommended steps, but it is happening again. I'm running macOS Catalina 10.15.7 on an iMac Pro with 32 GB memory.

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Reinstalling doesn't really reinstall it from scratch - it retains all the folders/setup files and just does a soft-install. 

There is a Cleaner tool https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Try that and let me know how you get on.

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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"Try that and let me know how you get on."

Let us know...

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Of course - sorry Derek - it's early here in Ireland, tiredness makes for poor decisions!
(well I was up early with my dog who isn't well at the moment)

How are things? Hope all is well and happy holidays!

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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All well here, thanks! 

Have a good Christmas!

D

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New Here ,
Jan 08, 2021 Jan 08, 2021

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It's happening to me since upgrading, so frustrating and I have re installed, and restored preferences. Have to open a recent document then create what I want from there.

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Adobe Community Professional ,
Jan 08, 2021 Jan 08, 2021

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Which version of InDesign and OS?

How much RAM and spare disk capacity do you have?

It might be worth using Adobe Cleaner to remove InDesign and reinstall.

(Do you mean you reset InDesign back to the factory defaults?)

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Explorer ,
Feb 04, 2021 Feb 04, 2021

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I've just updated InDesign to 16.1.0.20 on an iMac 27inch running macOS Big Sur 11.2 and I have exactly the same problem. I'm unable to create a new document from either the Templates section or via File > New > Document. Despite deleting the preferences (which failed), then uninstalling and reinstalling the application the only way that I can create a new document is to open one saved in a previous version and edit that. It's clearly a continusing issue that needs to be addressed. Is it common to both Mac and Windows?

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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See my post above in regards to Creative Cloud Cleaner.

Please try this.

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Sorry, it's happening to me as well. Quite frustrating. InDesign 16.0.2 will not create a new document. I have to open an old document and save as. Creative Cloud is always being updated to latest version. I'm working in Big Sur on an iMac. Reboot... the works... still no new document created. 

 

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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See my post above in regards to CC Cleaner Tool.

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