InDesign 2021 becomes unresponsive on "what's new" screen after installing

New Here ,
Mar 10, 2021 Mar 10, 2021

Copy link to clipboard

Copied

I've just installed InDesign 2021, and it starts up fine, but then goes to show me what's new in the update, and then becomes unresponsive. In the Task Manager it doesn't say it's crashed, but all I can do is close the program through the Task Manager.

 

Screenshot 2021-03-10 103158.jpg

 

Tried uninstalling, clearing cache etc and reinstalling, as well as doing that and reinstalling a previous version, but each time the same.

 

Using Windows 10.

 

Any suggestions?

 

 

TOPICS
Bug

Views

63

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Apr 14, 2021 Apr 14, 2021
Hi there, Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try following these steps one by one and let us know how it goes:     Rename CEP folder from following locations.   MAC: /Library/Application Support/Adobe  to CEP.old  Windows: C:\Program Files (x86)\Common Files\Adobe\CEP   If that doesn't help, rename extensions folder from   MAC: /Library/Application Support/Adobe/UXP to extensions.old  Windows: C:\Program Files\Common Files\Adobe\UXP    If tha...

Likes

Translate

Translate
Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

Copy link to clipboard

Copied

How much RAM and spare disk capacity do you have?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 10, 2021 Mar 10, 2021

Copy link to clipboard

Copied

Hi Derek,

 

I've got 32gb of RAM, and 127gb of spare disk capacity. I tried to get in again this afternoon and oddly let me get through it this, but InDesign was running very slow...I can use Premiere Pro & Photoshop with no issues like this, so not sure why InDesign would struggle? 

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder from following locations.  
    MAC: /Library/Application Support/Adobe  to CEP.old 
    Windows: C:\Program Files (x86)\Common Files\Adobe\CEP 
     
  • If that doesn't help, rename extensions folder from  
    MAC: /Library/Application Support/Adobe/UXP to extensions.old 
    Windows: C:\Program Files\Common Files\Adobe\UXP 

 

  

While performing each step, please make sure that all Adobe apps are closed.  

  

Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines