Indesign 2021 closes itself and then won't re-launch

Nov 24, 2020

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Hi! Yesterday I went to work on an Indesign file of mine which then auto-quit with an error message saying that I wasn't signed in. I was, however, signed in to Creative Cloud at the time. I checked my signed-in status and tried to open Indesign from my Start panel, but it doesn't open. Creative Cloud won't let me uninstall and re-install because it says I must first close Indesign - even though it's not open. I'm using Windows 10. Having shut everything down and re-booted this morning, I've just gone through exactly the same cycle. Really not sure what to try now!

 

katyw84975574_0-1606223176881.png

 

Hi there,

 

So sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, I would suggest if you could try the steps shared on this page ( https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034 ) and share your observations with us.

 

Regards,

Srishti

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Indesign 2021 closes itself and then won't re-launch

Nov 24, 2020

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Hi! Yesterday I went to work on an Indesign file of mine which then auto-quit with an error message saying that I wasn't signed in. I was, however, signed in to Creative Cloud at the time. I checked my signed-in status and tried to open Indesign from my Start panel, but it doesn't open. Creative Cloud won't let me uninstall and re-install because it says I must first close Indesign - even though it's not open. I'm using Windows 10. Having shut everything down and re-booted this morning, I've just gone through exactly the same cycle. Really not sure what to try now!

 

katyw84975574_0-1606223176881.png

 

Hi there,

 

So sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, I would suggest if you could try the steps shared on this page ( https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034 ) and share your observations with us.

 

Regards,

Srishti

TOPICS
Performance

Views

33

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Nov 24, 2020 0
Adobe Employee ,
Nov 27, 2020

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Hi there,

 

So sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, I would suggest if you could try the steps shared on this page ( https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034 ) and share your observations with us.

 

Regards,

Srishti

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Nov 27, 2020 0