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InDesign 2021 crashing on macOS Big Sur

New Here ,
Nov 16, 2020

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I installed the official Big Sur OS 11.0.1 and updated InDesign to 16.0.77. The moment I click on an image file on a page in InDesign, the program crashes. Over and over. HELP!! Any work around that anyone knows of? On an iMac 2019. Ive restarted the computer, no help. Now so sorry I updated. Anyone, any ideas?

 

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InDesign 2021 crashing on macOS Big Sur

New Here ,
Nov 16, 2020

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I installed the official Big Sur OS 11.0.1 and updated InDesign to 16.0.77. The moment I click on an image file on a page in InDesign, the program crashes. Over and over. HELP!! Any work around that anyone knows of? On an iMac 2019. Ive restarted the computer, no help. Now so sorry I updated. Anyone, any ideas?

 

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Nov 16, 2020 0
New Here ,
Nov 16, 2020

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well, I scrolled down to a slightly different issue, but tried this, it worked, I am so very relieved! A Big thank you to Derek Cross!!!:

 

Tty resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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Nov 16, 2020 0
New Here ,
Nov 20, 2020

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I am also having real issues since installing Big Sur upgrade, InDesign just crashes or hangs with the spinning wheel of doom. I've had to package up the artwork and work off my 9 year old laptop instead to get the client work finished. I tried the above and it didn't resolve the issue for me, so not sure if anyone else has any other ideas, as it's affecting my business - and like KaneDesign I'm sorry I updated!

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Nov 20, 2020 0
Adobe Community Professional ,
Nov 20, 2020

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Every year we hear the same song when Apple release its new OS.
Always check the compatibility of your applications before upgrading the OS!

==> https://helpx.adobe.com/download-install/kb/macos-big-sur.html

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Nov 20, 2020 0
Adobe Employee ,
Nov 22, 2020

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Hi everyone,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
While submitting the crash report, please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

 

Once done, please try the steps suggested on this page ( https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign... ) and share your observations with us. 

We’re here to help, just need more info.   

 

Regards,

Srishti

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Nov 22, 2020 0