InDesign 2021 crashing while creating or opening files on macOS.

[mk25506719]

When I open inDesign it will load the opening screen and if I press anything it'll then begin to crash. I can't open old projects or start new ones. I have uninstalled and reinstalled it twice (removing the permissions). I have also updated it. I've ran first aid disk utility and everything is fine. 

{Renamed by MOD}

[BobLevine]

What version of ID? What operating system? System specs?

[mk25506719]

MacBook Pro version 11.1 

Started having the problems with InDesign 16.0 and have since updated to 16.0.1 and still experiencing the same problems 

[BobLevine]

M1 or Intel? How much RAM?

[Srishti Bali · Accepted solution]

Hi there,

So sorry to hear about this trouble. If I get it correctly, InDesign is crashing while creating the new files as well as opening the old ones. I would request if you could try these steps and share your observations with us:

• Rename CEP folder from   /Library/Application Support/Adobe  to CEP.old  
• If that doesn't help, rename extensions folder from   /Library/Application Support/Adobe/UXP to extensions.old 

• If nothing works please try the steps shared on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...).

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

[defaultcea92as17b5v]

Hey have you ever solved this issue? I am experiencing the same thing at the moment...

[Srishti Bali]

Hi there,

Sorry to hear about this. Did you try the steps I shared above? 

Regards!

[defaultcea92as17b5v]

i have but none of them have worked...

[Srishti Bali]

Oh no! Please share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

[mk25506719]

I'm sorry to hear you're also experiencing this issue. I ended up going on Adobe remote support and it took a few hours but they were able to fix it. I'm not sure what it was in the end that fixed it. Apologies 

[Srishti Bali]

Glad to hear that the issue is resolved. I checked the case logs to find which steps helped resolving your issue. Apart from the suggestions I shared above, team has tried removing Creative Cloud Desktop app. 

@defaultcea92as17b5v , If none of the steps shared above has worked, you may try reinstalling InDesign and Creative cloud app by using cleaner tool ( https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).

Before doing that, please submit the crash report as suggested above.

Regards!