InDesign 2021 freezing immediately after launch after updating to macOS BigSur

New Here ,
Mar 13, 2021 Mar 13, 2021

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Hi there,

When I try to open Indesign the application opens for a few seconds before freezing and becoming unresponsive (Application not responding). I have tried restarting my mac, reinstalling Indesign, clearing preferences and opening Indesign in safe mode. I've also tried to change permissions using terminals but when attempting the commands: 

  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Application Support 

it says that there is "no such file or directory". I'm using Indesign 2021 v16.1 on macOS Big Sur v.11.1. 

Thank you!

 

 

 

 

 

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Hi,

 

Unfortunately, Indesign still doesn't open and still shows "application not responding" after using Adobe Cleaner. 

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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How much RAM and spare disk capacity do you have on your system?

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New Here ,
Mar 21, 2021 Mar 21, 2021

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I have 8GB RAM and around 30GB free storage

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Most Valuable Participant ,
Mar 21, 2021 Mar 21, 2021

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That is not nearly enough of either.

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Hi there,

 

Sorry about this trouble. As Bob mentioned, recommended RAM for InDesign and other Adobe app version 2021 is 16 GB, however, if you are getting any error message or crash report, while working on InDesign, you may definitely share it with us and we will be able to help you. 

 

For more details about InDesign system requirements, please take a look at this help article ( https://helpx.adobe.com/in/indesign/kb/system-requirements-indesign-server.html )

 

Regards,

Srishti

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