InDesign 2021 - HELP! I cannot move any objects on the board and NOTHING IS LOCKED!

[joselina]

This is just happened yesterday. All sudden I couldn't move any objects on my board. NOTHING IS LOCKED. NO LAYERS ARE LOCKED! 

I could select the object but I cannot move them at all!

already uninstalled and reinstalled InDesign 2021. Restarted my computer too.

I thought it was something locked so yesterday I selected Unlock All on spread and it started working again.

Today after i saved and exported one file to PDF and was going to work on another file, this happens again. I tried to unlock all on spread but now it's all grayed out.

I tried to delete my preferences by hitting Shift+Ctrl+alt when launching InDesign, but NOTHING COMING UP to prompt me to delete my preferences.

Windows 10 user here.

This is very frustrating! I wish I could contact someone on Adobe on the phone so I could get this sorted out quickly as I have a pressing project to finish! Is this a bug??!

[Derek Cross]

How much RAM and spare disk capacity do you have?

[Eugene Tyson · Accepted solution]

Common Fixes:

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

• Windows: Shift+Ctrl+Alt
• Mac OS: Shift+Control+Option+Command

2:

1. Choose File > Save As.
2. Choose InDesign Markup (IDML) as the type (Windows) or format (Mac OS) and click Save.
3. Choose File > Export.
4. Choose InDesign Markup (IDML) as the type (Windows) or format (Mac OS) and click Save.

3:

There's a deep dive here for preferences if nothing else is working - maybe try this before 4.
https://helpx.adobe.com/ie/indesign/kb/indesign-preferences-support-file-locations.html#:~:text=Wind...

4 Creative Cloud Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[joselina]

Thank you. I ended up contacting Adobe phone support and did #4. Now it fixed it. I tried the shortcut for deleting preferences but it didn't prompt out at all and I was so pressed in time for finishing a project so didn't want to waste more time to investigate. Thanks again.