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Indesign 2021 not working anymore

Explorer ,
Oct 20, 2020

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Hello, 

today i updated indesign to the 2021 version and once started, i can't create a document and see the preview. I can't create a document at all. I click create and it simply does nothing.

I uninstalled and installing again to see if changes something.

I'll let you know.

Hi, the version is the 16.0 x64 on Windows 10.

Now seems to work. But i don't know how. I opened a previous project and then i created a new files and after some second i managed to see the preview and the create definitely the new file. Now it works even if i start directly a new file. I don't know how to explain this except with some crazy thoughts about the pc that had an emotional shock in updating. 

I'll test again these days.

Thanks

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Indesign 2021 not working anymore

Explorer ,
Oct 20, 2020

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Hello, 

today i updated indesign to the 2021 version and once started, i can't create a document and see the preview. I can't create a document at all. I click create and it simply does nothing.

I uninstalled and installing again to see if changes something.

I'll let you know.

Hi, the version is the 16.0 x64 on Windows 10.

Now seems to work. But i don't know how. I opened a previous project and then i created a new files and after some second i managed to see the preview and the create definitely the new file. Now it works even if i start directly a new file. I don't know how to explain this except with some crazy thoughts about the pc that had an emotional shock in updating. 

I'll test again these days.

Thanks

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Bug

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240

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Oct 20, 2020 1
Explorer ,
Oct 20, 2020

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too bad nothing changed. I still can't do anything. I just can open old documents and projects.

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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I'm sorry to hear this. 

Would you mind confirming the version of InDesign that is causing the trouble along with the OS details that you're on?

 

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Oct 20, 2020 0
Explorer ,
Oct 20, 2020

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Hi, the version is the 16.0 x64 on Windows 10.

Now seems to work. But i don't know how. I opened a previous project and then i created a new files and after some second i managed to see the preview and the create definitely the new file. Now it works even if i start directly a new file. I don't know how to explain this except with some crazy thoughts about the pc that had an emotional shock in updating. 

I'll test again these days.

Thanks

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Oct 20, 2020 1
Adobe Employee ,
Oct 20, 2020

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Hi,

 

Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.

 

Thanks,

Srishti

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Do you mean InDesign 2020, October release (v16)?

Which OS do you have?

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Oct 20, 2020 0