InDesign 2021 randomly crashing on macOS

Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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InDesign 2021 keeps crashing randomly. Its getting quite frustrating now and I have a several deadlines fast approaching. I've attached the crash report

Apple iMac 2020 5K retina 27

CPU: 3.8 GHz 8-Core Intel Core i7

Memory: 72 GB 2667 MHz DDR4

Storage: 2TB SSD

GPU: AMD Radeon Pro 5500 XT 8 GB

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 06, 2021 Apr 06, 2021
I suggest first of all you reset the InDesign preferences. 1) Close InDesign 2) Double click on Adobe InDesign's icon to launch it 3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X) 4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes. (If you don't see the question do it again.)

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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I suggest first of all you reset the InDesign preferences.

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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Thanks for the reply, I've done the above and will keep an eye on behaviour this morning. Thanks

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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Hi has been over a week and its not happened again. Thanks

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there,

 

Glad to hear your issue has been resolved. I'd request you to follow the suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) if you have similar issues further. Hope it helps.

 

Regards,

Ashutosh

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