InDesign 2021 unable to run

Community Beginner ,
Nov 12, 2020

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InDesign 2021 starts a little then crashes back to desktop.
this is the error I see in the event log
 
Faulting application name: InDesign.exe, version: 16.0.0.77, time stamp: 0x5f78e02f
Faulting module name: ntdll.dll, version: 10.0.19041.610, time stamp: 0xe5d7ed5c
Exception code: 0xc0000374
Fault offset: 0x00000000000fed29
Faulting process id: 0x4214
Faulting application start time: 0x01d6b8d40866698f
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2021\InDesign.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f6f60ec5-29b8-435c-bc41-eea910c21be4
Faulting package full name:
Faulting package-relative application ID:
 
Please if you can assist.
  • I have a font manager that I have removed and changed both, Suitcase Fusion and Fontbase but this problem persists.  I have removed all fonts but the problem remains.
  • I have tried launching from within Creative Cloud and the start menu.
  • I have installed alll available updates for Windows 10 and Creative Cloud.
  • I have also uninstalled and reinstalled Indesign and this has not helped.
  • I am running as the system administrator also, and this didn't help.
 
I have a Nvidia card installed.
I also have F-Secure 
 
I cannot really think of anything else to try...
 
Any suggestions much appreciated.
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Community Beginner ,
Nov 12, 2020

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I have tried deleting all fonts from Windows Folder and restarting,

removed all indesign folders from Appdata local & remote and still it is crashing with the same error

 

I've now re-installed inDesign 2020 and it has opened, I added some text to a blank document but it froze eventually went to not responding and didn't recover.

 

Thanks

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Neil5CE7 LATEST
New Here ,
Jan 29, 2021

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Any update on this? I am running into the exact same issue for one of my user.

 

Thanks

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Adobe Employee ,
Dec 24, 2020

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Hi there,

 

Apologies for the delayed response. I see you have tried troubleshooting which did not help. I'd request following instructions given on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...).

If it doesn't help, please connect with Adobe technical support(https://helpx.adobe.com/support.html). Please click on chat icon to begin the conversation with the team. They'll be able to assist you on a live session accordingly.

 

Regards,

Ashutosh

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