InDesign 2021 unable to run

[briana30420027]

InDesign 2021 starts a little then crashes back to desktop.

this is the error I see in the event log

Faulting application name: InDesign.exe, version: 16.0.0.77, time stamp: 0x5f78e02f
Faulting module name: ntdll.dll, version: 10.0.19041.610, time stamp: 0xe5d7ed5c
Exception code: 0xc0000374
Fault offset: 0x00000000000fed29
Faulting process id: 0x4214
Faulting application start time: 0x01d6b8d40866698f
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2021\InDesign.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f6f60ec5-29b8-435c-bc41-eea910c21be4
Faulting package full name:
Faulting package-relative application ID:

Please if you can assist.

• I have a font manager that I have removed and changed both, Suitcase Fusion and Fontbase but this problem persists.  I have removed all fonts but the problem remains.
• I have tried launching from within Creative Cloud and the start menu.
• I have installed alll available updates for Windows 10 and Creative Cloud.
• I have also uninstalled and reinstalled Indesign and this has not helped.
• I am running as the system administrator also, and this didn't help.

I have a Nvidia card installed.

I also have F-Secure 

I cannot really think of anything else to try...

Any suggestions much appreciated.

[briana30420027]

I have tried deleting all fonts from Windows Folder and restarting,

removed all indesign folders from Appdata local & remote and still it is crashing with the same error

I've now re-installed inDesign 2020 and it has opened, I added some text to a blank document but it froze eventually went to not responding and didn't recover.

Thanks

[Neil5CE7]

Any update on this? I am running into the exact same issue for one of my user.

Thanks

[Ashutosh_Mishra]

Hi there,

Apologies for the delayed response. I see you have tried troubleshooting which did not help. I'd request following instructions given on this community post(https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...).

If it doesn't help, please connect with Adobe technical support(https://helpx.adobe.com/support.html). Please click on chat icon to begin the conversation with the team. They'll be able to assist you on a live session accordingly.

Regards,

Ashutosh