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InDesign - a plug-n that supports the file format may be missing

New Here ,
Dec 08, 2020 Dec 08, 2020

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I am getting this error when I try to open an InDesign file I created in an earlier version. "Adobe InDesign may not support the file format, a plug-n that supports the file format may be missing, or the file may be open in another application." I cannot seem to find any help info on how to fix this. 

 

David

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correct answers 1 Correct answer

Community Expert , Dec 08, 2020 Dec 08, 2020

Does this happen with just a particular file or all the files produced with the older version? If it is just a single file then it might be the case of file corruption. If it is indeed a corrupted file, you can email a copy of the document at idfile@adobe.com for the Adobe engineers to try and salvage the file for you. If the file is more than 10MB in size, upload it to a cloud service like dropbox and email the public access URL. There is no specified timeframe within which you can expect a rev

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Community Expert ,
Dec 08, 2020 Dec 08, 2020

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Does this happen with just a particular file or all the files produced with the older version? If it is just a single file then it might be the case of file corruption. If it is indeed a corrupted file, you can email a copy of the document at idfile@adobe.com for the Adobe engineers to try and salvage the file for you. If the file is more than 10MB in size, upload it to a cloud service like dropbox and email the public access URL. There is no specified timeframe within which you can expect a revert from Adobe guys, so if time is of the essence and you won't mind a paid solution, try the following
https://markzware.com/products/file-recovery-service/

Edit:- The latest version of InDesign also comes with a corrupt document fixing service, it should prompt you for sending the file to the server when you try to open up a corrupt file.

-Manan

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New Here ,
Apr 25, 2022 Apr 25, 2022

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Hi there, 

I'm having a similar problem. I can't open any of my Ai, PSD, or jpg files to InDesign. I have updated everything as I thought that was the problem, but I'm still unable to open anything in InDesign. I've read all of the other conversations but nothing about my cirucmstance. 

- Kiara

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Community Expert ,
Apr 25, 2022 Apr 25, 2022

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Hi @Kiara241953535mjs,

InDesign can't open Ai, PSD, or jpg files, so the error is perfectly normal. You can place these files onto your InDesign document but not open them directly. So instead of using File>Open use File>Place menu to place these files on the open InDesign document.

-Manan

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