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InDesign a serious error was detected when creating a data merge

Community Beginner ,
Jan 10, 2019

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I am working on a product catalog that will be using a data merge to input information from a csv file. When I click create data merge, my InDesign crashes immediately and I get the error "Error: Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

On my co-workers computer, his InDesign file crashes when he selects one of the data merge fields. That is before he even creates the exported data merge file.

Here is a link to my error report

Here is a link to the CSV file

macOS High Sierra

InDesign 14.0.1

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InDesign a serious error was detected when creating a data merge

Community Beginner ,
Jan 10, 2019

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I am working on a product catalog that will be using a data merge to input information from a csv file. When I click create data merge, my InDesign crashes immediately and I get the error "Error: Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

On my co-workers computer, his InDesign file crashes when he selects one of the data merge fields. That is before he even creates the exported data merge file.

Here is a link to my error report

Here is a link to the CSV file

macOS High Sierra

InDesign 14.0.1

Views

289

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Jan 10, 2019 0
Adobe Employee ,
Jan 10, 2019

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Please submit the crash report to us(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, Please send the following information to santalwa@adobe.com.

  • Error snapshot or video recording of the issue.
  • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

Regards

Sanyam Talwar

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Jan 10, 2019 0
Community Beginner ,
May 26, 2020

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Was there ever an answer to the above post? I have the same issue and I can't get anything done. I am trying to datamerge and create a multi page PDF but everytime I export it, it completely crashes. Any solution so far?

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May 26, 2020 0
Adobe Community Professional ,
May 26, 2020

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Hi together,

in at least one occassion a data merge process will crash InDesign:

[1] The data fields are on a master page

[2] Either the text frame or graphic frame holding the data fields is locked or the layer of the text frame or graphic frame holding the data fields is locked.

 

This is a known bug reported by Colin Flashman here:

 

Data Merge: Data on a master page AND on a locked layer CRASHES when creating merged document
Colin Flashman, January 13, 2018

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/32941063-data-merge-dat...

 

Please visit the report and vote for fixing it.

 

If a locked layer or locked item is not the cause, please share more details and a file.

 

Thanks,
Uwe Laubender

( ACP )

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May 26, 2020 0