Indesign and illustrator not oppening

Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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My indesign and illustrator are not oppening. photoshop, 3d programs everything is working perfect exepct indesign and illustrator. what is happening?

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Bug, Performance, Server developers

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Community Beginner , Jun 16, 2021 Jun 16, 2021
I tried to reinstall all of them several times.But I solved my problem doing the upgrade of the macOS.Now I'm macOS BIG SUR. The funy thing is my wireless keybord was just working with cable. and now the bluetooth is working again.Is all about system update.

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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There was a recent update that changed version number. Is it possible you removed InDesign 2020 and are using a shortcut that does not point to InDesign 2021?  

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Hi Igor,

what's your version of InDesign?
What's your version of operatings system?
If Mac OS, are you using a machine with the new M1 processor?

 

Regards,
Uwe Laubender

( ACP )

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Community Beginner ,
Jun 15, 2021 Jun 15, 2021

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I'm Using macOS Mojave.

MacBook Pro (Retina, 15-inch, Mid 2015)

 

I already tryied to reinstall indesign including old versions. 

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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How much RAM and spare hard disk capacity do you have (16GB RAM recommended min)?

Assuming you have suitable system specs use the Adobe Cleaner Tool to uninstall InDesign and Illustrator and reinstall them again with the recent versions.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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I tried to reinstall all of them several times.

But I solved my problem doing the upgrade of the macOS.

Now I'm macOS BIG SUR.

 

The funy thing is my wireless keybord was just working with cable. and now the bluetooth is working again.

Is all about system update.

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