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Indesign application memory issues

New Here ,
Jul 10, 2020

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Hey guys. 

I keep getting this issue when trying to open a CS6 f32 page indesign file. I'm not importing or re-linking images. 

the file is on the desktop. So it's no longer on Dropbox. 

I can open it fine in CS6 but not CC2020. 

its frustrating the hell out of me. I can get it open but as soon as I try to do anything more, it's stuck in this cycle. 

I can't find the cache files to delete in preference libraries. 

I have uninstalled and reinstalled indesign, in the hope it might refresh but it's still not working. 


Mac is a 2018 MacBook Pro with 32gb ram 512hd and dual graphics cards. 

I don't know where else to turn. Other files have all been fine. It's just this one. 


what suggestions do you have? 


thanks

 

j

 

 

73FD2F59-3431-43CB-844F-C238E8D0636E.jpeg

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Correct answer by rob day | Adobe Community Professional

I can't find the cache files to delete in preference libraries.

 

On OSX the caches foler is here:

/Users/username/Library/Caches/Adobe InDesign/Version 15.0

 

The Preference folder is here:

/Users/username/Library/Preferences/Adobe InDesign/Version 15.0

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Indesign application memory issues

New Here ,
Jul 10, 2020

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Hey guys. 

I keep getting this issue when trying to open a CS6 f32 page indesign file. I'm not importing or re-linking images. 

the file is on the desktop. So it's no longer on Dropbox. 

I can open it fine in CS6 but not CC2020. 

its frustrating the hell out of me. I can get it open but as soon as I try to do anything more, it's stuck in this cycle. 

I can't find the cache files to delete in preference libraries. 

I have uninstalled and reinstalled indesign, in the hope it might refresh but it's still not working. 


Mac is a 2018 MacBook Pro with 32gb ram 512hd and dual graphics cards. 

I don't know where else to turn. Other files have all been fine. It's just this one. 


what suggestions do you have? 


thanks

 

j

 

 

73FD2F59-3431-43CB-844F-C238E8D0636E.jpeg

Adobe Community Professional
Correct answer by rob day | Adobe Community Professional

I can't find the cache files to delete in preference libraries.

 

On OSX the caches foler is here:

/Users/username/Library/Caches/Adobe InDesign/Version 15.0

 

The Preference folder is here:

/Users/username/Library/Preferences/Adobe InDesign/Version 15.0

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Creative Cloud, New user

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Jul 10, 2020 0
Adobe Community Professional ,
Jul 10, 2020

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I moved your post to a better forum, InDesign.

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Jul 10, 2020 0
New Here ,
Jul 10, 2020

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Thank you! 

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Jul 10, 2020 0
Most Valuable Participant ,
Jul 10, 2020

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All files or just this one?

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New Here ,
Jul 10, 2020

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Just this one, Bob. 

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Jul 10, 2020 0
Most Valuable Participant ,
Jul 10, 2020

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How large is the file on disk? Did you embed images making the file huge?

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New Here ,
Jul 11, 2020

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Hi Bob. 

It's only 17mb. 32 page, A4. Images aren't embedded, only linked. 

I can open it on my 2014 MacBook Air which is running CS6 on High Sierra, with 4gb Ram but my 2018 MacBook Pro with 32gb ram, the latest OS and CS2020 just isn't playing. 

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Jul 11, 2020 0
Adobe Community Professional ,
Jul 10, 2020

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I can't find the cache files to delete in preference libraries.

 

On OSX the caches foler is here:

/Users/username/Library/Caches/Adobe InDesign/Version 15.0

 

The Preference folder is here:

/Users/username/Library/Preferences/Adobe InDesign/Version 15.0

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Jul 10, 2020 1
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New Here ,
Jul 11, 2020

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Thanks Rob. I'll look again. 

 

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Jul 11, 2020 0