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Indesign cannot handle the request because a modal dialog or alert is active

New Here ,
Sep 22, 2020

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I have the latest InDesign 2020 running on a Mac. I can open documents okay, but every time I open the colour picker and try to use the eye dropper, InDesign freezes and I get the message 'Indesign cannot handle the request because a modal dialog or alert is active'. I then have to quit InDesign and reopen to carry on working. It's doing it with every document. I've tried force quit, restarting my computer, and even uninstalling InDesign and reinstalling it, but it's still happening. Any way to fix this irritating problem? Thanks.

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Correct answer by Steve Werner | Adobe Community Professional

It doesn't happen to me with the latest InDesign 2020 version. You didn't mention restoring your preferences. I'd try that:

 

https://helpx.adobe.com/indesign/using/setting-preferences.html#restore_all_preferences_and_default_settings

 

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Indesign cannot handle the request because a modal dialog or alert is active

New Here ,
Sep 22, 2020

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I have the latest InDesign 2020 running on a Mac. I can open documents okay, but every time I open the colour picker and try to use the eye dropper, InDesign freezes and I get the message 'Indesign cannot handle the request because a modal dialog or alert is active'. I then have to quit InDesign and reopen to carry on working. It's doing it with every document. I've tried force quit, restarting my computer, and even uninstalling InDesign and reinstalling it, but it's still happening. Any way to fix this irritating problem? Thanks.

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

It doesn't happen to me with the latest InDesign 2020 version. You didn't mention restoring your preferences. I'd try that:

 

https://helpx.adobe.com/indesign/using/setting-preferences.html#restore_all_preferences_and_default_settings

 

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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It doesn't happen to me with the latest InDesign 2020 version. You didn't mention restoring your preferences. I'd try that:

 

https://helpx.adobe.com/indesign/using/setting-preferences.html#restore_all_preferences_and_default_...

 

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Sep 22, 2020 0
New Here ,
Sep 23, 2020

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Ooh, that looks like it might have done it! Thank you SO much, Steve, it was driving me nuts!

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Sep 23, 2020 0