InDesign CC 16.2 crashed with InCopy file

New Here ,
May 26, 2021 May 26, 2021

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HI - having problems linking to an InCopy file. InDesign crashes every time. 
Here's the crash log, any ideas? The InCopy file is coming from an outside editor.

 

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

/Applications/Adobe\ InDesign\ 2021/Adobe\ InDesign\ 2021.app/Contents/MacOS/Adobe\ InDesign\ 2021 ; exit;

Editors-iMac:~ editor$ /Applications/Adobe\ InDesign\ 2021/Adobe\ InDesign\ 2021.app/Contents/MacOS/Adobe\ InDesign\ 2021 ; exit;

2021-05-27 14:56:33.301 Adobe InDesign 2021[5408:311455] Throttle bucket for current UUID is 55.000000

2021-05-27 14:56:33.321 Adobe InDesign 2021[5408:311455] AdobeCrashReporterInitialize: executionTime = 0.028034 seconds

2021-05-27 14:56:33.346 AdobeCRDaemon[5413:311535] CR dialog Preference for force quit 0

objc[5416]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x100e3a290) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1018cf890). One of the two will be used. Which one is undefined.

objc[5416]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x100e3a2e0) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1018cf8e0). One of the two will be used. Which one is undefined.

[2021-05-27 14:56:44] [info] asio async_connect error: asio.system:61 (Connection refused)

[2021-05-27 14:56:44] [info] Error getting remote endpoint: asio.system:22 (Invalid argument)

[2021-05-27 14:56:44] [error] handle_connect error: Underlying Transport Error

objc[5408]: Class CertificateVerifier is implemented in both /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/PublicLib.dylib (0x10c8be470) and /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient (0x11ee9c390). One of the two will be used. Which one is undefined.

objc[5408]: Class HttpRequestDelegate is implemented in both /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/PublicLib.dylib (0x10c8be498) and /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient (0x11ee9c3b8). One of the two will be used. Which one is undefined.

 

 

TOPICS
Bug, Import and export, InCopy workflow

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Contributor ,
May 27, 2021 May 27, 2021

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Are you able to open that file in InCopy? Do you have problem with all InCopy files?

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New Here ,
May 27, 2021 May 27, 2021

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Yes. The crash happens when trying to relink to the InCopy file. If I place it, or open in InCopy it's fine. I have tried saving as a new file in InCopy, but when trying to relink the crash still happens.

Just can't relink the updated file from the links panel.

The user is on Windows and we are using InDesign on Mac, but we haven't had this problem before. The editor is also using track changes, which we haven't used before. 
any ideas about why this is happening and how to fix would be greatly appreciated 

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Contributor ,
May 27, 2021 May 27, 2021

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There might be a problem with .indd file. The very first thing I would try is to copy your project (or part of it) to a new .indd document. That sometimes helps as there too many variables to check. Sometimes one link in the .indd project is responsible for such behavior.

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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M1 or Intel Mac?

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi there,

 

Sorry about this trouble. I agree with the suggestion shared by Sunny. I would like to know if copy pasting the content to new file worked for you? If not, please submit the crash report by following the steps shared on this page ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html ).
While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

You may also try the suggestions shared in this help article ( https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html ) and let us know how it goes.

 

Regards,

Srishti

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