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Indesign CC 2015 hangs everytime I access the file menu

Explorer ,
Jul 02, 2015

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On my macbook pro 15" retina mid 2014 running the latest OS 10.10.4 and on the previous 10.10.3, InDesign hangs for 1-2 minutes everytime I click the menubar and hovers over the File menu - and only on the file menu. It happened from one day to the other.

I sometimes use my mac in a dual screen setup, if that makes any difference... However the error is there, and I can not get rid of it...

The latest Version CC 2015.2 fixed the file menu issue

Regards

Joerg

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Indesign CC 2015 hangs everytime I access the file menu

Explorer ,
Jul 02, 2015

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On my macbook pro 15" retina mid 2014 running the latest OS 10.10.4 and on the previous 10.10.3, InDesign hangs for 1-2 minutes everytime I click the menubar and hovers over the File menu - and only on the file menu. It happened from one day to the other.

I sometimes use my mac in a dual screen setup, if that makes any difference... However the error is there, and I can not get rid of it...

The latest Version CC 2015.2 fixed the file menu issue

Regards

Joerg

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Jul 02, 2015 0
Adobe Community Professional ,
Jul 02, 2015

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Did you try trashing preferences and restarting? BTW, how much RAM are you running?

Mike Witherell

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Jul 02, 2015 0
Explorer ,
Jul 05, 2015

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I have 16 GB ram - I did trash the prefs and it fixed it temporarily - now the same thing just happened again.... Im also running FontExplorer Pro - is anybody else running this software and experiencing the same problem?

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Jul 05, 2015 0
Contributor ,
Jul 05, 2015

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Sorry Michael - this time it seem not to fix the issue with the file menu deleting preferences ... may you can try to confirm what I postet as possible issue (see link above).

Joerg

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Jul 05, 2015 0
Adobe Community Professional ,
Jul 06, 2015

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If deleting preferences seems to help, then the problem comes back, that suggests you have system issues, or third party software which may be interfering.

Try creating a new user on your computer (which can usually eliminate those two variables), and launch InDesign from the new user.

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Jul 06, 2015 0
Contributor ,
Jul 06, 2015

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As I told above - it seem to be a bug which has to be fixed by Adobe ... same Problem seen on different Macs and different locations when a Document is in the former file list (at first!? in the file menu) which path is (now) a unmounted Server or VPN etc.

After deleting preferences you will run into the same issue using a Document laying on a Server which is unmounted the next time you try to use the file menu ...

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Jul 06, 2015 0
Explorer ,
Jul 06, 2015

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Thanks JThoerning - yes that is clearly a bug and adobe needs to fix it fast....

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Jul 06, 2015 0
New Here ,
Oct 17, 2015

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I HAVE THE SAME ISSUE. it hangs when I hover over the FILE drop down, my short cuts work. but that does not help me. How can I fix this.?

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Oct 17, 2015 0
Contributor ,
Aug 11, 2015

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Your post ist declared as the right answer - unfortunately it is not the solution by getting rid off the preferences ... the next time working via VPN you run into the same issue!!

gsky (no 11) showed a workaround for now - but it really cut nervs when suddenly things dont work which should be basics (the same with the "Alias" bug, now you can't hold a Script folder as an alias from the Dropbox in CC2015 Script Folder - Subfolders etc. are not shown by now).

Regards

Joerg

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Aug 11, 2015 0
Explorer ,
Aug 12, 2015

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Can confirm this is the case here too - problems with the file menu after changing networks. I have separate servers at home and work - issue arise at work, not at home. Have changed recent items to 0 and trashed prefs, and the issue seems to be fixed (although, as you pointed out, this should be one of the basics).

My thanks to both you and gsky.

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Aug 12, 2015 1
New Here ,
Jul 02, 2015

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Yes this is happening to me too and on top of that the file tab does not open at all. However, I am still able to use keyboard shortcuts to save, open and export etc...

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Jul 02, 2015 0
Contributor ,
Jul 02, 2015

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Jul 02, 2015 0
New Here ,
Jul 08, 2015

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I have had this same problem today. Indesign cc 2015 hangs for a while when hovering over the file menu.

Running a mbp 15" with maximum specs and osx Yosemite. However after some hours the problem disappeared and now it seems oké.

It has been the second annoying bug since the 2015 release of Indesign. Earlier this week I was forced to update to the latest OSX because of a unworkable slow performance of Indesign on Mavericks.

edit: on the spot JThoeming! The problem returns when disconnecting the network after opening files from a NAS drive.

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Jul 08, 2015 0
Community Beginner ,
Jul 13, 2015

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Having the same problem after opening files from a server today (maxed out late 2014 macbook pro). Working on a completely different network right now, and even after a reboot am unable to access the menu bar. Beach balls all around and costing me a lot of time (= work = money). This should be fixed asap!

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Jul 13, 2015 0