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Indesign CC 2020 keeps crashing on Copy and Paste content on macOS

Community Beginner ,
Nov 28, 2019

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Copy/paste text, components or group in InDesign forces the program to crash. I already lost a lot of work because of that issue. After crashing the file is damaged and even less trustable when editing: crashes more often when copy/paste.

Post similair to my subject:

https://community.adobe.com/t5/indesign/indesign-cc-2018-keeps-crashing-on-copy-and-paste-content/m-...

*That time is was probably solved, but now it appears again.

 

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Indesign CC 2020 keeps crashing on Copy and Paste content on macOS

Community Beginner ,
Nov 28, 2019

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Copy/paste text, components or group in InDesign forces the program to crash. I already lost a lot of work because of that issue. After crashing the file is damaged and even less trustable when editing: crashes more often when copy/paste.

Post similair to my subject:

https://community.adobe.com/t5/indesign/indesign-cc-2018-keeps-crashing-on-copy-and-paste-content/m-...

*That time is was probably solved, but now it appears again.

 

{Renamed By MOD}

 

 

 

 

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2.5K

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Adobe Employee ,
Nov 28, 2019

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Hi Stefan,

 

Sorry to hear about the trouble you are facing with InDesign. I would request you if you can share a few more details like:

 

  1. The exact version of macOS.
  2. Is the issue related to a specific document?
  3. If it's not document specific, you can also try resetting the preferences for InDesign and see if that helps:
  • Close all Adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the Creative Cloud Desktop App.

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

Regards

Rishabh

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Adobe Employee ,
Dec 03, 2019

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Hi there,

 

We have recently released an update for InDesign 2020 (v15.0.1) which contains some stability fixes. I addition to the suggestions shared by Rishab, I would recommend you to update to the latest version and let us know how it goes.

 

Regards,

Srishti

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New Here ,
Jan 21, 2020

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Srishti, I am using v15.0.1 and still facing this issue. Details were posted here: https://community.adobe.com/t5/indesign/indesign-2020-crashes-when-i-try-to-copy-cut-or-paste-text/m...

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New Here ,
Feb 06, 2020

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Same as xtinnna2.

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New Here ,
Feb 19, 2020

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I am experiencing the same issue. And InDesign also crashes when I move pages from one file to another. 

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New Here ,
Feb 28, 2020

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Hello Srishti,

 

We are using InDesign 2020 (v15.0.1) since its release on window 10, and we have been facing the same problem for two days now. Once we try to copy even a single character ID crashes. It need be restarted twice to be up and runing because the first time it crashes again. It crashes also if we want to start automatic recovery. I try to rename the folder AppData\Local\Adobe\InDesign\Version 15.0 but whitout any positive impact. Please advice, it is a nightmare, it is just impossible to work.

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Adobe Employee ,
Mar 01, 2020

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Hi there,

 

So sorry to hear about this issue. Could you please share the crash logs from event viewer?

 

Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

 

event viewer.png

 

Regards!

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New Here ,
Mar 03, 2020

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Hi Srishti,

 

Thank you so much for your prompt answer. Actually the problem was linked to the file we were working on. I exported it in idml and it solved the problem. 

Sorry to have bothered you for nothing. I have experienced a similar problems in the past but it was caused by a bug and I thought it was the same story.

 

I must say that inDesign is a fantastic sofware but it crashes far too often. I just installed the last update I hope it will be more stable.

 

Many thanks for your support!

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Adobe Community Professional ,
Feb 19, 2020

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Hi Heidi,

recently I posted a possible cause for crashing with copy/paste, duplicate and moving pages.

Involved are tables with graphic cells containing text frames as e.g. part of a group that were added in a previous version of InDesign.

 

What's your version of InDesign?

On what operating system?

 

Does the text you copied contain any tables?

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Feb 20, 2020

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We are using version 15.0.1. We have Catalina 10.15.3. The pages I'm duplicating/moving do not contain tables nor graphic cells containing text frames. After restarting several times, the issue has stopped - for now.

 

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Adobe Employee ,
Feb 20, 2020

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Hi,

 

Sorry about this frustrating issue. In addition to the information asked by Uwe, please share a few more details like:

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

Regards!

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New Here ,
Feb 20, 2020

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same experiences as those above

 

 

1) yes it is a specific document, it happens to be an important project for a client and this has been a huge problem for us -  fyi the adobe cloud does not allow you to upload an indd file 

2) the file has been saved to a desktop hdd  and also a server network

 

3) the issue happened when i was drawing a rectanlge in my indd doc (drawing rectanlges in the past seem to make adobe programs crash >insert rolling eyes emoji< ) and it just crashed and continued to crash no matter what we have tried, duplicating and re-naming the file, tried in an older version of indd, nothing has worked and it will not let me edit my paragraph styles, or copy and paste without crashing. 

please get this fixed ASAP guys, this is absolutely unacceptable. 

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New Here ,
Mar 02, 2020

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I am experiencing the exact same thing, and have been dealing with this issue for about 3 weeks now. I already reached out to an Adobe specialist, and although they seemed to have fixed the issue...it was only temporary because it is back to doing the same thing. I have updated my Indesign to v15.0.2, started the program using the shift+alt+cntl method, and I have turned off the "Copy PDF to Clipboard" preference (as suggested in the forum linked in the initial response). Nothing is working, and I am about to lose my mind. All I am trying to do is simply copy+paste some simple text boxes. 

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New Here ,
Mar 04, 2020

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Exactly the same here guys. Nothing working at all and followed all guidelines as above.

 

Incredibly frustrating. 

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New Here ,
Mar 21, 2020

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Same here.  The file is a template I paid for through Adobe.  The template was created in a newer version than I had.  So as suggested I upgraded to latest version just today.  I copied some text boxes.  The program froze and then quit before I was able to paste.  Several reboots and InDesing won't even start.   Usings latest version of Windows 10 with plenty of memory.

What is troubling is that there are no further responses from Adobe for over two weeks!

 

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Adobe Employee ,
Apr 01, 2020

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Hi John, 

 

So sorry to hear about this issue. Did you purchase the template from Adobe Stock? If yes, could you please share the file number?

 

Regards,

Srishti

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New Here ,
Aug 12, 2020

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Hi,

 

same problem as johns65261448. Bought a template via Adobe Stock. I can alter it by any means, but only copy and cut don't work.

Every time the program crashes. Happens with the newest Windows 10 version and macOS. I even tried older InDesign versions, but they also crash with this file. I can't even open InDesign after it crashed. Also, the file recovery program cant recover the file when it crashed. 

 

The file number is: 326148992

It happens in the original .indt or a safed .indd file.

 

Thank you very much for your help.

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New Here ,
Mar 02, 2020

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The difficulty occurred whilst i used to be drawing a rectanlge in my indd doc (drawing rectanlges in the beyond seem to make adobe applications crash >insert rolling eyes emoji< ) and it just crashed and persisted to crash regardless of what we've tried, duplicating and re-naming the document, tried in an older model of indd, not anything has labored and it's going to posted here to now not permit me edit my paragraph styles, or copy and paste without crashing.

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