Indesign CC crashes after saving a converted document

Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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I have a problem with Indesign CC, I am running 2018 now but I had the same problem with the 2017 version.

When I open a slightly older document—that Indesign automatically opens as a "Converted document"—Indesign crashes right after the document is saved again. So luckily my changes to the document are always stored, but the crashes are obviously terribly annoying. It happens in about 90% of the cases.

I tried reinstalling the software and I tried resetting the preferences (starting Indesign with Ctrl + Alt + Shift pressed), without success.

Has anyone encoutered the same problem?

System: Windows 10 Home 64 bit. I'm using Suitcase but I turned of the Indesign plugin because I thought that might have something to do with the crashes.

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Adobe Employee , Jan 01, 2018 Jan 01, 2018
Hi,We believe we have a fix available for the same. Can you follow the steps mentioned in the following KB document - https://helpx.adobe.com/indesign/kb/crash-save-as-nas-server.html and confirm if it resolves your issue?RegardsSanyam TalwarInDesign Engineering Team

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New Here ,
Oct 24, 2017 Oct 24, 2017

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I have this same issue.   Please update when you find a fix.

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Adobe Employee ,
Oct 25, 2017 Oct 25, 2017

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Can you please mail package the document with CC2017 where it is working fine and send me at santalwa@adobe.com

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Community Beginner ,
Oct 29, 2017 Oct 29, 2017

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Up until now I could not find any document that works, Indesign crashed after saving any converted document so far. Do you have another option I can try Sanyamt?

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Adobe Employee ,
Oct 30, 2017 Oct 30, 2017

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Can you please provide more information -

What is your SaveAS location - Local/Network? If Network, please provide Network drive details

Does InDesign crash if you try to save a new "Untitled" Document created in CC2018

Please share a video of the issue at santalwa@adobe.com

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Adobe Community Professional ,
Oct 30, 2017 Oct 30, 2017

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Try this fix from Adobe:

Crash fixes for October 2017 (13.0) release of InDesign CC

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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Hello Sanyamt.

You may be up to something:

— Indeed, I save to a NAS Synology Disk Station DS1817+

— Indeed, Indesign crashes when I save a new "Untitled" Document created in

CC2018. If I reopen overwrite the Untitled document aftwerwards, Indesign

does not crash.

The fix that kstohlmeyer1 suggested doesn't seem to have a positive effect

on the problem.

Yves

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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Please zip these folders and send me at santalwa@adobe.com

  • "/Users/<UserName>/Library/Logs/DiagnosticReports"
  • "/Library/Logs/DiagnosticReports"

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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These look like OS paths, I work on Windows and can't seem to find a

similar folder.

Can you specify the Windows location(s)?

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Adobe Employee ,
Oct 31, 2017 Oct 31, 2017

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Hi,

Click on the Link “Learn more about the data included in the crash report” –

Copy the crash thread stack and send the details to santalwa@adobe.com.

CR_Client.png

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Community Beginner ,
Nov 06, 2017 Nov 06, 2017

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I sent you the crash thread stack via email. Thank you for your time.

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Adobe Employee ,
Nov 19, 2017 Nov 19, 2017

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Hi,

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)

Regards

Sanyam Talwar

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Community Beginner ,
Nov 20, 2017 Nov 20, 2017

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Hi Sanyam - thanks for the update. I updated InDesign and it still crashes on save to NAS. I can send you the error report if needed.

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Community Beginner ,
Nov 20, 2017 Nov 20, 2017

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Want to add that it crashes still for 1) newly created documents and 2) converted documents.

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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We are aware of the issue and are currently investigating it.

As a workaround, you can save the document on a local machine, quit the indd document. Now copy the .indd document to NAS server and continue working on it. Let me know if you still face any issues.

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New Here ,
Dec 21, 2017 Dec 21, 2017

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i have the same problem: windows 7 64bit

a month has passed since the last post, and nothing happened? i updated today but that's a disappointment. would you update it sometime?

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Community Beginner ,
Dec 21, 2017 Dec 21, 2017

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Indeed, an update from Adobe would be great. The only workaround is saving on local machine first, but that's a terrible way of working.

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Adobe Employee ,
Jan 01, 2018 Jan 01, 2018

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Hi,

We believe we have a fix available for the same. Can you follow the steps mentioned in the following KB document - https://helpx.adobe.com/indesign/kb/crash-save-as-nas-server.html and confirm if it resolves your issue?

Regards

Sanyam Talwar

InDesign Engineering Team

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New Here ,
Jan 01, 2018 Jan 01, 2018

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Hi,

Can we get a fix for Windows too?

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Are you facing the issue on windows machine also? Please send me the crash log at santalwa@adobe.com

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Community Beginner ,
Jan 02, 2018 Jan 02, 2018

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I am facing the issues on Windows 10

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New Here ,
Jan 02, 2018 Jan 02, 2018

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I sent you the crash thread stack via email. Thank's for your time.

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New Here ,
Feb 06, 2018 Feb 06, 2018

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Hi!

Is there any chance to get a fix?

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Community Beginner ,
Nov 17, 2017 Nov 17, 2017

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I have the same issue in InDesign. I save a new untitled document to the Synology Disk Station NAS, and Indesign crashes. However the file actually does save... so once I reopen InDesign, I can open the file and continue on as usual. It's just a huge pain and time waste for my workflow knowing that any new document I create is going to cause a crash.

I fired up InDesign 5.5 and didn't have the problem, it can save to the NAS no issue.

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Adobe Community Professional ,
Nov 17, 2017 Nov 17, 2017

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Saving to anywhere but a local drive is never recommended by Adobe - the read/write lag to a remote storage device can cause various problems. Think of it like a garden hose - you are trying to pump water through faster than the hose can handle so it fails. They recommend saving local and transferring the file itself to the remote location.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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