InDesign CC V13.1 Crashes When Placing/Refreshing Images

[christophere49014880]

Hi,

I have tried different trouble shoots from the forum (for example: ICC profile is disabled) and am using the most up-to-date version. Cannot get rid of the crashes!
Please help... this is the crash log I always get: https://pastebin.com/embed_js/cFG48EV4

Thank you so much!

[Steve Werner]

There could be corruption in the file. I'd try saving it as IDML, and reopening it. Procedure is decribed here:

Clean corrupt files by exporting to .IDML or .INX

[christophere49014880]

Hi @SteveWerner. If I export the file as an IDML with a new file name and open the file, InDesign crashes immediately: https://pastebin.com/embed_js/ggANUx4S

[Derek Cross]

If this only happens with this document, try dividing it in two and test each half, take the half that crashes and divide again until you (hopefully) isolate the issue.

[christophere49014880 · Accepted solution]

So, it seems that the folder from which I tried inserting the images made InDesign crash. After moving the folder to my desktop and reinserting the images everything is now working out fine. Thanks for your help!

[Bevi Chagnon - PubCom.com]

Was the original location of the images folder on a server, NAS drive, cloud drive, or external drive?

[stephw71126008]

Hello. Please may I ask for help with crashes when I try to Place jpeg images into an Indd (CC) doc?

I thought it might be a symptom of a missing Windows update. Got all Windows updates installed  & PC restarted.

Still crashing when I try to place an image or multiple images.

I moved my file folder to the Desktop and tried again. Still crashing.

I pulled the images into a CC Library and the first time I placed an image it worked (after a fashion) but I couldn't see how to grab static captions using CC Library.

Anyway, after that, it started crashing again when placing from CC Library.

Please can anyone advise? Thanks so much for any help with this.

InDesign usually works so well!