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InDesign CC20 Crashes Every Time I Try to Create a New Document

New Here ,
Jul 15, 2020

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I've run into an issue with only InDesign where it crashes when trying to start a new document. All other applications in the suite work just fine and I can even open other InDesign files without issues. I just keep getting a crash and error report every time I want to create a new document. This is on Windows 10/

 

I've tried uninstalling and reinstalling. I've tried deleting all fonts as well. I'm at a loss as what else to do.

Adobe Community Professional
Correct answer by jmlevy | Adobe Community Professional

The first thing to do is to reinitialize InDesign preferences: quit and relaunch while holding down the Ctrl, Shift and Alt keys until you see a message asking for confirmation.

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InDesign CC20 Crashes Every Time I Try to Create a New Document

New Here ,
Jul 15, 2020

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I've run into an issue with only InDesign where it crashes when trying to start a new document. All other applications in the suite work just fine and I can even open other InDesign files without issues. I just keep getting a crash and error report every time I want to create a new document. This is on Windows 10/

 

I've tried uninstalling and reinstalling. I've tried deleting all fonts as well. I'm at a loss as what else to do.

Adobe Community Professional
Correct answer by jmlevy | Adobe Community Professional

The first thing to do is to reinitialize InDesign preferences: quit and relaunch while holding down the Ctrl, Shift and Alt keys until you see a message asking for confirmation.

TOPICS
Bug

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39

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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The first thing to do is to reinitialize InDesign preferences: quit and relaunch while holding down the Ctrl, Shift and Alt keys until you see a message asking for confirmation.

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Jul 15, 2020 1
New Here ,
Jul 15, 2020

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I think that just worked. First time I've been able to create a document without a crash. Thank you!

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Jul 15, 2020 0