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Indesign CC2020 crashes every time placing a pdf.-file which has more than 500KB

New Here ,
May 06, 2020

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I'm doing a lot of architectural vector layouting in Indesign and since February Indesign is getting really slow importing pdf. with vector content, if the pdf.-file has more than 500KB Indesign crashes.

 

I don't get it because it worked before with a lot bigger data,without any problems, but recently I can't even use it.

 

Does anybody know an answer to that problem?

 

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Bug, Import and export, Performance

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Indesign CC2020 crashes every time placing a pdf.-file which has more than 500KB

New Here ,
May 06, 2020

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I'm doing a lot of architectural vector layouting in Indesign and since February Indesign is getting really slow importing pdf. with vector content, if the pdf.-file has more than 500KB Indesign crashes.

 

I don't get it because it worked before with a lot bigger data,without any problems, but recently I can't even use it.

 

Does anybody know an answer to that problem?

 

Topics

Bug, Import and export, Performance

Views

488

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Adobe Community Professional ,
May 06, 2020

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How much RAM do you have?

Which version of your OS?

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New Here ,
May 07, 2020

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Hi, I'm experiencing the same problem. I’m running the latest Indesign version on my Mac late 2014 32Gb RAM but exporting pdf files is super slow. It gets to 97% fast but then gets superslow and takes at least 5 minutes before it completes and sometimes it freezes completely. That's wehn I use Force Quit.

 

I trued to turn off fast web view when exporting. I also installed Indesign 15.0 (2019 version) but the same thing, exporting pdfs superslow as well. My Mac is free of clutter and I don't have any problems with running apps that consume lots of CPU power like Final Cut Pro 

 

Also, this only started 2 days ago. Before that the same files were exporting without a problem. There were no changes to my hardware, software nor network.

 

OS version is Mojave 10.14.6

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Adobe Employee ,
May 13, 2020

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Hi there,

 

Sorry to hear about your experience. Please make sure you have updated InDesign to the latest version. Would you mind sharing some more information like:

1. Does it happen with a specific set of files or all?

2. Do you export them on local drive or network?

3.  Have you tried resetting the preferences? If not, please try doing that. Follow instructions on help article https://helpx.adobe.com/indesign/using/setting-preferences.html 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
May 19, 2020

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I'm sorry, my problem isn't the same, it's not the exporting it's the importing. Indesign takes up to 5min to import an 100kb, .pdf-file. And it's really annoying and still not working.

 

I'm using an HP ZBook 17 G3, Microsoft 10 Pro, Build 18362 with an intel-core i7-6820 2.70GHz.

 

I can't find any such importing problems in the community.

 

As from the pdf. I'm importing, it is exported from a CAD-Software, as an .pdf containing a lot of vectorcontent.

 

I really need Indesign to do my work and it isn't working for me at the moment.

 

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New Here ,
May 19, 2020

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I'm sorry, my problem isn't the same, it's not the exporting it's the importing. Indesign takes up to 5min to import an 100kb, .pdf-file. And it's really annoying and still not working.

 

I'm using an HP ZBook 17 G3, Microsoft 10 Pro, Build 18362 with an intel-core i7-6820 2.70GHz.

 

I can't find any such importing problems in the community.

 

As from the pdf. I'm importing, it is exported from a CAD-Software, as an .pdf containing a lot of vectorcontent.

 

I really need Indesign to do my work and it isn't working for me at the moment.

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