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Indesign CC2020 crashing after opening 120page file on macOS Catalina

New Here ,
Sep 16, 2020

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Good day, I have been experiencing this problem for the past 2 days.
My file was working perfectly fine on Indesign 2018, then after updating, it opened in 2020, I worked on said file for 1 day and now I can not open it. It opens the file, but 5-10 seconds crashes and then sends error report.
I have a deadline to complete and I can not even open this file to save as a IDML...I am stuck.
Is there a way for adobe to help me recover my file, even if they canb get it to save as a IDML.
it is a relativley large file, 655.7MB
I tried opening it with InDesign2018 again, it starts converting but then stops at 38%.
I am working on a iMac, macOS Catalina, 10.15.5
21.5inch, Core i5, 16BG Ram

 

System Crash Report

Process:               Adobe InDesign 2020 [8866]
Path:                  /Applications/Adobe InDesign 2020/Adobe InDesign 2020.app/Contents/MacOS/Adobe InDesign 2020
Identifier:            com.adobe.InDesign
Version:               15.1.2.226 (15120)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe InDesign 2020 [8866]
User ID:               501
 
Date/Time:             2020-09-16 10:13:43.609 +0200
OS Version:            Mac OS X 10.15.5 (19F101)
Report Version:        12
Anonymous UUID:        33C1BD98-B518-D76A-C186-02C4012305BF
 
Sleep/Wake UUID:       8536FE8D-D5C9-4AE9-B87F-E8B7708BB06D
 
Time Awake Since Boot: 25000 seconds
Time Since Wake:       3400 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
{Renamed by MOD}

 

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Bug, How to, Import and export, Performance

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Indesign CC2020 crashing after opening 120page file on macOS Catalina

New Here ,
Sep 16, 2020

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Good day, I have been experiencing this problem for the past 2 days.
My file was working perfectly fine on Indesign 2018, then after updating, it opened in 2020, I worked on said file for 1 day and now I can not open it. It opens the file, but 5-10 seconds crashes and then sends error report.
I have a deadline to complete and I can not even open this file to save as a IDML...I am stuck.
Is there a way for adobe to help me recover my file, even if they canb get it to save as a IDML.
it is a relativley large file, 655.7MB
I tried opening it with InDesign2018 again, it starts converting but then stops at 38%.
I am working on a iMac, macOS Catalina, 10.15.5
21.5inch, Core i5, 16BG Ram

 

System Crash Report

Process:               Adobe InDesign 2020 [8866]
Path:                  /Applications/Adobe InDesign 2020/Adobe InDesign 2020.app/Contents/MacOS/Adobe InDesign 2020
Identifier:            com.adobe.InDesign
Version:               15.1.2.226 (15120)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe InDesign 2020 [8866]
User ID:               501
 
Date/Time:             2020-09-16 10:13:43.609 +0200
OS Version:            Mac OS X 10.15.5 (19F101)
Report Version:        12
Anonymous UUID:        33C1BD98-B518-D76A-C186-02C4012305BF
 
Sleep/Wake UUID:       8536FE8D-D5C9-4AE9-B87F-E8B7708BB06D
 
Time Awake Since Boot: 25000 seconds
Time Since Wake:       3400 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
{Renamed by MOD}

 

Topics

Bug, How to, Import and export, Performance

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Adobe Employee ,
Sep 16, 2020

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Hi there,

 

Sorry to hear about your experience. Looks like the file got corrupt/damaged. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired. Please email your file to idfile@adobe.com & we will take a look at the file.

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Ashutosh

 

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